Senior Litigation & Collections Paralegal — Us Visa Travel

Solvo Global Careers

Buenos Aires

Hybrid

ARS 61,816,000 - 92,724,000

Full time

3 days ago

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Job summary

Cognizant is seeking an Optimization Representative in Buenos Aires, Argentina. The role focuses on improving digital marketing campaign performance, collaborating with Account Managers, Strategists, and clients across global markets.

It requires strong Excel skills, cross-functional collaboration, and a client-focused mindset. The position is hybrid, with 2–3 days per week in an office and flexible remote work when possible.

Job description

About the Role

S&P Global Credit and Collections team member handling collections work for S&P Global.

Grade Level (for internal use)

The team

The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service

The Impact

This is a key position in the collections team that is part of the Order to Cash processing division. Timing and accuracy are key contributors for invoicing and collections to insure low delinquency through timely collections and improved revenue.

What's in it for you

With Client Financial Relations, no day is a dull day. This is a critical and vigorous position that requires one to understand various applications such as Salesforce, Akritiv and Oracle. One will be responsible for managing collections along with Sanctioned account handling, to ensure that we remain compliant with sanctioned account policies at all times.

Responsibilities

Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications
Enforcing Policies and procedures related to payment, cancellation and suspension/termination of customer services
Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.
Working with other business teams including Sales, Order Management, Client Contract Support and Client Relations to solve customer issues which could prevent payment
Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
Assisting in the maintenance of customer contact information
Performing other related tasks as required
Assist in mutual support and knowledge sharing of the global Credit and Collections team

What We are Looking For

Basic Required Qualifications

Excellent verbal and written communication in English
Excellent problem solving skills
Commitment to excellent customer service
Full time job, Able to work from 9 am to 6 pm every day ( _or earlier_ _)
Strong attention to detail and goal oriented
Ability to prioritize, manage multiple responsibilities and meet deadlines

Additional Preferred Qualifications

Basic knowledge of MS Office Suite including Excel a plus
Collections, Customer Service, or Billing experience a plus
Only English CV will be taking into consideration

Return to Work

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

What's In It For You?

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership.

Benefits

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

Job ID

Job ID:

Posted On

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Location

Buenos Aires, Argentina

Job Summary

This hybrid role focuses on delivering high quality digital marketing support for customer service initiatives using strong MS Excel capabilities and online channel understanding. The specialist collaborates with cross functional teams during day shifts to optimize campaign performance enhance customer satisfaction and produce accurate reporting insights that directly support business growth and positive societal impact.

Responsibilities

Drive execution of digital marketing activities that enhance customer service experiences and strengthen online engagement across targeted channels ensuring alignment with organizational goals and customer expectations.
Analyze customer interaction and service data using MS Excel to identify trends pain points and improvement opportunities that can be translated into actionable marketing and service enhancement initiatives.
Develop and maintain detailed performance reports for digital campaigns using advanced Excel functions enabling transparent visibility into key metrics for stakeholders and timely data driven decisions.
Collaborate with customer service and marketing teams to design online touchpoints that are intuitive responsive and aligned with brand standards supporting a seamless journey for diverse customer segments.
Monitor day to day campaign metrics such as response rates resolution times and satisfaction scores to ensure digital marketing activities positively influence customer service outcomes.
Optimize content and messaging for online platforms based on customer feedback and service insights ensuring that communications are clear empathetic and focused on resolving customer needs effectively.
Coordinate hybrid work activities by attending onsite collaboration sessions and remote working blocks to ensure consistent communication alignment on priorities and efficient delivery of digital marketing tasks.
Utilize MS Excel to build dashboards and track performance indicators for online service campaigns supporting leadership with concise visual summaries that highlight progress and areas requiring attention.
Support continuous improvement initiatives by testing new digital approaches for service communication documenting outcomes and recommending refinements grounded in quantitative and qualitative data.
Ensure adherence to data privacy and compliance standards when handling customer service and online interaction data maintaining accurate records and safeguarding sensitive information through disciplined practices.
Provide clear updates to stakeholders on campaign status service impact and key findings from Excel based analyses contributing to transparent communication and shared understanding of results.
Coordinate with technology and operations teams to troubleshoot issues affecting online service experiences ensuring that digital marketing messages and service workflows remain consistent and reliable.
Contribute to organizational purpose by shaping digital experiences that make customer interactions more efficient respectful and accessible thereby supporting broader societal trust in responsible business practices.

Qualifications

Showcase experience in digital marketing or customer experience roles where customer service data was actively used to inform campaign design and performance optimization.
Demonstrate strong proficiency in MS Excel including data analysis use of formulas and charts and preparation of structured reports that enable clear interpretation by business stakeholders.
Highlight familiarity with online channels such as websites social media or self service portals and describe how previous work improved engagement or streamlined customer service processes.
Present experience working in hybrid environments that required effective time management collaboration tools usage and consistent delivery of outcomes during day shift schedules.
Emphasize ability to interpret customer feedback and operational metrics and convert these insights into practical digital actions that support improved satisfaction and retention.
Illustrate comfort with cross functional teamwork involving marketing customer service and analytics functions to ensure that digital initiatives remain coherent and effective.
Reference any exposure to basic reporting or analytics tools in addition to Excel that helped deepen understanding of online customer behavior and campaign impact.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

About the role

As an Optimization Representative, you will make an impact by helping advertisers improve the performance of their digital marketing campaigns through data-driven recommendations and strategic account optimization. You will be a valued member of the Optimization Services team and work collaboratively with Account Managers, Strategists, and advertising clients across multiple global markets.

In this role, you will

Optimize and improve the performance of digital advertising accounts across Search, Display, Video, Shopping, and App campaigns.
Analyze campaign performance data and identify opportunities to increase effectiveness, efficiency, and return on investment.
Build, organize, and restructure advertising accounts to align with business goals and best practices.
Partner with internal stakeholders in a consultative capacity to provide strategic recommendations and performance insights.
Create, adapt, and localize keywords, ad copy, and campaign assets while considering cultural nuances and business objectives.
Deliver high-quality work within established timelines, supporting both complex and high-value customer accounts.
Contribute to a positive customer experience through effective communication and solution-oriented support.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

Bachelor's degree (completed or in progress) in Marketing, Communications, Business, Public Relations, Psychology, Sociology, or a related field.
Professional proficiency in English plus Spanish.
Experience in customer-facing roles, customer support, digital marketing, advertising agencies, or related business environments.
Understanding of digital marketing and online advertising concepts.
Experience with or knowledge of Google Ads, including campaign management and optimization best practices.
Advanced Microsoft Excel skills for reporting, analysis, and data interpretation.
Ability to work effectively in fast-paced and dynamic environments.
Strong analytical, problem-solving, and organizational skills.

These will help you stand out

Google Ads certification.
Experience working with Google Ads products, including Search, Display, Video, and App campaigns.
Familiarity with Google Analytics and Google Tag Manager.
Advanced proficiency with Google Workspace tools, including Sheets, Slides, and Docs.
Experience supporting international clients or multilingual advertising environments.
Strong attention to detail, time management, communication, and collaboration skills.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

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