Bilingual Remote Customer Support Pro (En/Es)

Tires Easy; Quilmes; Hybrid; ARS 1.800.000 - 3.200.000; Vollzeit

Benefits dieser Stelle

Competitive compensation package

Paid time off

Health, dental, and vision insurance

Retirement savings plan

Professional development opportunities

Zusammenfassung

Tires Easy seeks a Manager, Customer Success – Services in the Buenos Aires area. You will acquire, engage, and retain customers by managing fraud and risk, improving cybersecurity, and enhancing the digital payments experience.

You will collaborate with cross‑functional teams, translate market and customer insights into value propositions, and drive adoption of services across the customer lifecycle. A hybrid work arrangement is available.

Qualifikationen

• Experience in payments technology or cybersecurity preferred.
• Strong ability to analyze customer metrics and drive customer success initiatives.
• Proven track record in identifying opportunities for customers and growing accounts.

Aufgaben

• Prospect, qualify, and secure new business opportunities in assigned market sectors, driving revenue growth.
• Develop tailored proposals, negotiate terms, and close deals with profitability.
• Maintain relationships with existing clients and identify additional business opportunities.
• Collaborate with finance, logistics, and marketing to onboard customers and execute sales strategies.
• Track sales activities using CRM and manage a healthy sales funnel.

Kenntnisse

Adaptability

Responsibility

Commercial sustainability

Sales communications

Business development

Empathy

Relationship building

Customer experience

Negotiation

Teamwork

Data interpretation

Market research

Jobbeschreibung

Key Responsibilities

• Prospect, qualify, and secure new business opportunities in assigned market sectors, driving the sales pipeline to achieve revenue growth.
• Develop tailored commercial proposals, negotiate terms, and close deals, ensuring alignment with company policies and profitability goals.
• Maintain and strengthen relationships with existing clients, conducting regular reviews to identify additional business opportunities and ensure high customer satisfaction.
• Collaborate with internal teams such as finance, logistics, and marketing to support smooth customer onboarding and the successful execution of sales strategies.
• Track and manage sales activities using CRM systems, ensuring a continuously filled and actively managed sales funnel.
• Deliver on key performance indicators (KPIs), including revenue targets, customer acquisition, and customer satisfaction (NPS).
• Conduct market research and competitor analysis to inform strategic sales planning and identify new business opportunities.
• Provide input and feedback on improving the inside sales processes and customer experience to ensure long-term success.

Remote Type

Hybrid Remote

Skills to Succeed

Adaptability, Capacity to assume responsibility, Commercial Sustainability, Sales Communications, Business Development, Digital Customer Solutions (Dcs), Empathy, Relationship Building, Customer Experience (CX), Experimenting, Account Management, Data Interpretation, Negotiation, Business Impact, Partnerships, Value Proposition, Teamwork, Customer Understanding

Equal Opportunity Employer

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Company Culture

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Customer Success – Services: responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. Provide value‑added services and leverage expertise, data‑driven insights, and execution.

Responsibilities

• Support the development and delivery of strategic priorities within the region.
• Focus on ensuring priority customers experience positive change through more effective product use.
• Work closely with cross‑functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams.

Primary Areas of Responsibility

• Customer Engagement: build strong partnerships, manage health and value realization, identify optimization opportunities, articulate KPIs.
• Growing the Business: leverage Services’ offerings, identify opportunities for additional products, evaluate business models, and support viable agreements.
• Technical & Program Readiness: develop training materials, translate technical capabilities, gather feedback, and refine value propositions.

All About You

• Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage.
• Knowledge in payments technology or cybersecurity and ability to apply that knowledge.
• Experience using tools and technology for data analytics and business intelligence on cyber threats, fraud, risk, and vulnerability.
• Proficient in analyzing customer metrics and leveraging data to drive customer success initiatives.
• Successful track record of identifying next opportunities for customers.
• Advanced experience with large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners.

Languages

English, Spanish

Benefits and Perks

• Competitive compensation package.
• Paid time off and holiday schedule.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Professional development opportunities.

Employment Type

Full time

Location

Buenos Aires, Argentina – Hybrid Remote