Senior Business Systems Analyst - IT & Operations Strategy

UCF Downtown; Río Cuarto; Presencial; ARS 135.892.000 - 150.991.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Education assistance

Employee discounts

Descripción de la vacante

University of Central Florida IT is seeking a Business Systems Analyst IV within University Operations to serve as a senior liaison between IT and academic or central support units, driving operational efficiency and guiding IT governance and project initiation.

The ideal candidate demonstrates advanced analytical and problem-solving skills, a comprehensive understanding of complex business processes, and the ability to translate technical concepts into clear, actionable insights for

Formación

• Bachelor's degree and 5+ years of relevant experience; or High School Diploma (or equivalent) and 9+ years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla.
• Master's degree in a relevant field; professional certifications such as Certified Business Analysis Professional, Six Sigma, ITIL or other related.

Responsabilidades

• Act as the primary liaison between UCF IT and designated academic or central support units, fostering strong, collaborative relationship.
• Conduct comprehensive analyses to understand, document, and map current-state business processes, identifying pain points, inefficiencies, and strategic opportunities.
• Work collaboratively with business and academic leaders to define and document clear business needs, requirements, and use cases.
• Research, evaluate, and recommend appropriate technological and process solutions to address complex business problems, aligning with UCF's strategic goals and IT architecture standards.
• Write requirements and build process flows as required for project initiation.
• Identify opportunities for process automation, focusing on high-impact faculty and student-facing processes to drive significant efficiency and service improvements.
• Assist in designing improved future-state business processes that maximize the utility of new and existing IT resources.
• Assist business and academic leaders in developing robust business cases that clearly articulate the scope, benefits, costs, and risks of proposed projects.
• Guide stakeholders in navigating the IT governance and project intake processes, ensuring submissions are complete, accurate, and aligned with institutional priorities.
• Develop application and system rationalization plans aimed at increasing efficiency, reducing technical debt, and optimizing the institutional technology portfolio.
• Collaborate closely with the Project Management Office (PMO) to formally initiate approved projects, ensuring a seamless handover from conception to execution.
• Identify areas where UCF IT can refine its own internal processes and service offerings to better meet the evolving needs of the university community.
• Collaborate heavily with the IT Service Management and Performance Analytics teams to monitor service delivery, analyze service level data, and implement continuous improvements to increase IT adoption and service quality.
• Based on identified university needs, partner with the Organizational Change Management and Technology Adoption team to ensure end-users receive the appropriate training, resources, and support necessary for successful adoption of new systems and processes.
• Perform other duties as assigned.

Conocimientos

Analytical skills

Problem solving

Stakeholder engagement

Facilitation skills

Communication skills

Power BI

ServiceNow

Project management tools

Educación

Bachelor's degree

Master's degree

Herramientas

Power BI

ServiceNow

Project management platforms

Descripción del empleo

University of Central Florida IT is seeking a Business Systems Analyst IV within University Operations to serve as a senior liaison between IT and academic or central support units, driving operational efficiency and guiding IT governance and project initiation.

The ideal candidate demonstrates advanced analytical and problem-solving skills, a comprehensive understanding of complex business processes, and the ability to translate technical concepts into clear, actionable insights for