Senior Analyst, Client Matter Management Solutions

BM Global Services Buenos Aires; Buenos Aires; Híbrido; ARS 1.800.000 - 2.700.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Parking space available

Private health insurance (family plan)

Discounts on internet services, gym, &

universities

Birthday day off

Descripción de la vacante

BM Global Services Buenos Aires is seeking a Senior Analyst for Client Matter Management Solutions. The role focuses on transforming complex business requirements into dashboards and analytics, driving operational excellence through reporting, and supporting critical processes with governance and continuous improvement.

The successful candidate will lead Power BI reporting, work with stakeholders to model data, and collaborate across teams to deliver actionable insights for production operations

Formación

• 5+ years of experience in business analysis, data analytics, BI, or reporting.
• Strong ability to translate business requirements into analytical solutions.
• Hands-on Power BI dashboard development, data modeling, DAX, and reporting optimization.
• Experience with reporting governance, data quality analysis, and UAT processes.

Responsabilidades

• Serve as a functional expert for the Client Matter Management portfolio and provide operational support.
• Partner with stakeholders to analyze processes and translate requirements into practical solutions.
• Lead reporting initiatives and develop Power BI dashboards, KPIs, and executive analytics.
• Support production operations, incident management, root cause analysis, and issue resolution.
• Drive continuous improvement through process optimization and automation opportunities.
• Collaborate with cross-functional teams to deliver reporting, analytics, testing, deployment support, and strategic initiatives.

Conocimientos

Fluent English

Requirements gathering

Analytical thinking

Problem solving

Educación

Bachelor's degree in Computer Science, Information Systems, Business Analytics, Data Analytics, Finance, Mathematics, or related discipline

Herramientas

Power BI

SQL

Azure Data Services

Descripción del empleo

Join our Buenos Aires Service Center!

We are looking for a Senior Analyst, Client Matter Management Solutions to join our global team. This is an exciting opportunity for an experienced business analysis and reporting professional who enjoys transforming complex business requirements into actionable insights, driving operational excellence, and supporting critical business processes through analytics, reporting, and continuous improvement initiatives.

What will be your impact?

• Serve as a functional expert for the Client Matter Management (CMM) portfolio, providing operational support and business guidance.


• Partner with stakeholders to analyze business processes and translate requirements into practical solutions.


• Lead reporting initiatives and develop Power BI dashboards, reports, KPIs, and executive-level analytics.


• Support production operations, incident management, root cause analysis, and issue resolution.


• Drive continuous improvement through process optimization, automation opportunities, and system enhancements.


• Collaborate with cross-functional teams to deliver reporting, analytics, testing, deployment support, and strategic business initiatives.

What will help you succeed in this opportunity?

• Fluent spoken and written English (mandatory).


• Bachelor's degree in Computer Science, Information Systems, Business Analytics, Data Analytics, Finance, Mathematics, or a related discipline.


• Minimum 5 years of experience in business analysis, data analytics, business intelligence, reporting, or application support.


• Strong experience gathering business requirements and translating them into meaningful business and technology solutions.


• Advanced analytical, problem-solving, and critical-thinking skills.


• Hands-on experience with Power BI, including dashboard development, data modeling, DAX, Power Query, visualization design, and report optimization.


• Strong SQL skills, including complex query development, data validation, and data analysis.


• Experience supporting reporting governance, data quality analysis, report lifecycle management, UAT, and stakeholder sign-off processes.


• Knowledge of Microsoft Fabric, Azure Data Services, or enterprise data platforms is preferred.

What do we offer?

• Hybrid work model | Offices located in Puerto Madero, Buenos Aires.


• Parking space available.


• Private health insurance (family plan).


• Discounts on internet services, gym memberships, and universities.


• Birthday day off.