Security Product Support Manager – Remote (Evenings/Weekends)

Agileengine, Llc.; Buenos Aires; Híbrido; ARS 181.747.000 - 242.329.000; Jornada completa

Descripción de la vacante

Proofpoint is seeking an experienced Manager, Product Support to lead a team of Information Security Product Support Engineers. You will drive high‑level customer service for enterprise clients and coordinate across engineering, operations and executives.

Strong communication and leadership are essential. The role requires a BS degree in a technical field and 4+ years of leadership in product support, with a focus on security platforms, SaaS and cloud services.

Formación

• BS Degree in a technical curriculum or equivalent.
• 4+ years' experience leading a product support team.
• Proven track record of managing top talent and fostering growth.
• Strong communication skills with internal and external stakeholders.
• Knowledge of security platforms, email protection, cloud services, SaaS.

Responsabilidades

• Collaborate with cross‑functional teams to deliver an exceptional customer experience.
• Hire, onboard, coach and develop product support engineers.
• Drive customer escalations to resolution and engage with customers directly.
• Manage the case queue health and phone coverage; ensure process discipline.

Conocimientos

Leadership

Customer support

Communication

Security knowledge

SaaS

CRM

Educación

BS Degree in technical field

Herramientas

CRM systems

Descripción del empleo

Proofpoint is seeking an experienced Manager, Product Support to lead a team of Information Security Product Support Engineers. You will drive high‑level customer service for enterprise clients and coordinate across engineering, operations and executives.

Strong communication and leadership are essential. The role requires a BS degree in a technical field and 4+ years of leadership in product support, with a focus on security platforms, SaaS and cloud services.