Remote Revenue Operations Manager (CRM & Data)

Blackbird Ventures Pty; Buenos Aires; Remote; ARS 136,732,000 - 197,502,000; Full time

Job summary

Proofpoint is seeking an experienced Manager, Product Support to lead a team of Information Security Product Support Engineers. You will drive exceptional customer service for large enterprise customers, oversee ticket monitoring, escalation handling, and collaboration with engineering and executives to ensure swift resolutions.

The role requires strong communication, cross-functional leadership, and a track record of retaining top talent while fostering growth and a positive team culture.

Qualifications

• 4+ years of experience in Sales, Revenue, or Customer Success Operations.
• Hands-on CRM configuration and management experience.
• Experience with at least two revenue-related tools outside the CRM.
• Strong operational judgment and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• Configure and manage CRM platforms such as Salesforce, HubSpot, or similar tools.
• Manage revenue tools including quoting, billing, ticketing, and project management systems.
• Build and optimize sales and customer success workflows.

Skills

Operational judgment

Communication skills

Data accuracy & reporting

Education

BS degree in a technical field

Tools

Salesforce

HubSpot

Quoting/Billing systems

Ticketing systems

Job description

Proofpoint is seeking an experienced Manager, Product Support to lead a team of Information Security Product Support Engineers. You will drive exceptional customer service for large enterprise customers, oversee ticket monitoring, escalation handling, and collaboration with engineering and executives to ensure swift resolutions.

The role requires strong communication, cross-functional leadership, and a track record of retaining top talent while fostering growth and a positive team culture.