Senior Product Support Engineer — Linux & Security Expert

Simplyblock Gmbh

Buenos Aires

On-site

ARS 900,000 - 1,500,000

Full time

8 days ago

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Job summary

Proofpoint is a global leader in cybersecurity, seeking a Product Support Engineer to deliver advanced technical support to enterprise customers. You will troubleshoot issues, document solutions, and train other team members while collaborating with Account Managers, SEs, and Success Managers.

This role emphasizes deep technical troubleshooting and cross-functional teamwork. The position requires strong Linux skills, experience with email/security products, and the ability to provide white-glove

Qualifications

4+ years experience in a Technical Support role.
Excellent written and verbal customer-facing communication skills.
Complete competence working in Linux command line environments.
Advanced use of grep, regex, log scraping in command line.
Fully experienced with email system debugging.
Fully experienced using remote hosting tools for customer troubleshooting sessions.
Experience with multiple security/product suites is a plus.

Responsibilities

Provide advanced software technical support to customers and partners via phone and ticketing.
Manage cases to meet SLO guidelines and timelines.
Create and send alerts and other customer communications as needed.
Publish Knowledge Base articles for internal and customer use.
Act as SME to review docs for training materials and guides.
Mentor lower-level Product Support Engineers in a positive way.
Lead by example technically and professionally.