Salesforce Loyalty Support Engineer — Client-Facing Pro

Aquiva and Hapi; Buenos Aires; Presencial; ARS 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salesforce certification program with

Co-working spaces and offices for coll

Team activities

Flexible PTO policy

Healthcare

Paid sick leave, parental leave, and

volunteer days

Descripción de la vacante

Aquiva and Hapi seeks an experienced Salesforce Support Engineer to resolve complex production issues and support enterprise Salesforce solutions. You will interact directly with clients, manage incidents within SLAs, and investigate multi-system problems across security, data models, and APIs.

Ideal candidates have hands-on Salesforce Loyalty Management experience, strong SOQL/Apex skills, and the ability to work across distributed teams, including across multiple time zones.

Formación

• HHands-on experience with Salesforce Loyalty Management implementation or production support.
• Strong Salesforce platform knowledge covering Data Model, Security Model, Flow, SOQL, and Apex.
• Experience providing client-facing production support in enterprise environments.
• Experience troubleshooting integrations via REST and SOAP APIs.
• Analytical and debugging skills across multiple systems.
• Excellent written communication and ability to work under pressure.

Responsabilidades

• Provide production support for Salesforce Loyalty Management solutions, including incident triage and resolution.
• Interact with clients, manage support requests within SLAs and report progress.
• Investigate security, data model, Flow, SOQL, and Apex issues across systems.
• Analyze logs to identify root causes and fix cross-system problems.
• Troubleshoot integrations using REST and SOAP APIs with retries and error handling.
• Collaborate with development and engineering to escalate complex issues.
• Use observability tools to detect production issues and improve reliability.
• Support Salesforce deployments and DevOps release processes.
• Balance planned work with production incidents across time zones.

Conocimientos

Salesforce Loyalty Management

Client-facing production support

Salesforce platform knowledge

Data Model

Security Model

Flow

SOQL

Apex debugging

Observability tools

DevOps / releases

Distributed teams

Educación

Salesforce Certifications

Herramientas

REST APIs

SOAP APIs

Copado

SFDX

Sumo Logic

Splunk

Datadog

Descripción del empleo

Aquiva and Hapi seeks an experienced Salesforce Support Engineer to resolve complex production issues and support enterprise Salesforce solutions. You will interact directly with clients, manage incidents within SLAs, and investigate multi-system problems across security, data models, and APIs.

Ideal candidates have hands-on Salesforce Loyalty Management experience, strong SOQL/Apex skills, and the ability to work across distributed teams, including across multiple time zones.