Salesforce Support Engineer

Aquiva and Hapi; Buenos Aires; Presencial; ARS 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salesforce certification program with

Co-working spaces and offices for coll

Team activities

Flexible PTO policy

Healthcare

Paid sick leave, parental leave, and

volunteer days

Descripción de la vacante

Aquiva and Hapi seeks an experienced Salesforce Support Engineer to resolve complex production issues and support enterprise Salesforce solutions. You will interact directly with clients, manage incidents within SLAs, and investigate multi-system problems across security, data models, and APIs.

Ideal candidates have hands-on Salesforce Loyalty Management experience, strong SOQL/Apex skills, and the ability to work across distributed teams, including across multiple time zones.

Formación

• HHands-on experience with Salesforce Loyalty Management implementation or production support.
• Strong Salesforce platform knowledge covering Data Model, Security Model, Flow, SOQL, and Apex.
• Experience providing client-facing production support in enterprise environments.
• Experience troubleshooting integrations via REST and SOAP APIs.
• Analytical and debugging skills across multiple systems.
• Excellent written communication and ability to work under pressure.

Responsabilidades

• Provide production support for Salesforce Loyalty Management solutions, including incident triage and resolution.
• Interact with clients, manage support requests within SLAs and report progress.
• Investigate security, data model, Flow, SOQL, and Apex issues across systems.
• Analyze logs to identify root causes and fix cross-system problems.
• Troubleshoot integrations using REST and SOAP APIs with retries and error handling.
• Collaborate with development and engineering to escalate complex issues.
• Use observability tools to detect production issues and improve reliability.
• Support Salesforce deployments and DevOps release processes.
• Balance planned work with production incidents across time zones.

Conocimientos

Salesforce Loyalty Management

Client-facing production support

Salesforce platform knowledge

Data Model

Security Model

Flow

SOQL

Apex debugging

Observability tools

DevOps / releases

Distributed teams

Educación

Salesforce Certifications

Herramientas

REST APIs

SOAP APIs

Copado

SFDX

Sumo Logic

Splunk

Datadog

Descripción del empleo

We are looking for an experienced and customer-focused Salesforce Support Engineer to join our team. This role is ideal for someone who enjoys solving complex production issues, working directly with clients, and supporting enterprise Salesforce solutions in a fast-paced environment.

The ideal candidate has strong hands-on experience with Salesforce Loyalty Management, a deep understanding of the Salesforce platform, and the ability to investigate issues across multiple systems while providing excellent client communication. Experience with observability tools, release management, integrations, and large-scale Salesforce environments is highly valued.

Key Responsibilities

• Provide production support for Salesforce Loyalty Management solutions, including incident triage, troubleshooting, and issue resolution.
• Work directly with clients, managing support requests within established SLAs and communicating progress throughout the incident lifecycle.
• Investigate and troubleshoot Salesforce platform issues involving security, data model, Flow, SOQL, and Apex debugging.
• Analyze logs and correlate errors across multiple systems to identify root causes.
• Troubleshoot integrations using REST and SOAP APIs, including asynchronous processing, retries, and error handling.
• Collaborate with development and engineering teams to elevate complex issues when needed.
• Use observability and monitoring tools to identify production issues and improve system reliability.
• Support Salesforce deployments and release processes using modern DevOps practices.
• Balance planned work with production incidents while maintaining high service quality.
• Work independently across distributed teams and multiple time zones.

Skills, Knowledge, and Expertise

Required

• Hands-on experience with Salesforce Loyalty Management implementation or production support.
• Strong Salesforce platform knowledge, including:
  • Data Model
  • Security Model (Profiles, Permission Sets, Sharing Rules)
  • Flow
  • SOQL
  • Ability to read and troubleshoot Apex code.
• Experience providing client-facing production support.
• Experience troubleshooting integrations using REST and SOAP APIs.
• Strong analytical and debugging skills across multiple systems.
• Excellent written communication skills.
• Ability to work under pressure and prioritize incidents effectively.
• Comfortable working independently with distributed teams.

Strongly Preferred

• Experience with Sumo Logic, Splunk, Datadog, or similar observability tools.
• Experience with Copado or similar Salesforce release management tools.
• Git and Bitbucket experience with branching strategies.
• Salesforce CLI (SFDX).
• Experience working with Large Data Volumes (LDV), indexing, governor limits, and performance optimization.
• Performance and load testing experience (Scale Center, Scale Test, or similar).
• Experience with ServiceNow or another ITSM platform.

Nice to Have

• Marketing Cloud.
• Experience Cloud.
• AI-assisted development tools.
• Salesforce certifications such as:
  • Advanced Administrator.
  • Platform App Builder.
  • Progress toward Application Architect.

What We're Looking For

• Strong problem-solving skills using a hypothesis-driven debugging approach.
• Ability to communicate clearly with clients during ongoing incidents.
• Good judgment on when to continue investigating versus when to escape.
• Comfortable switching between project work and production support.
• Self-motivated, proactive, and able to work autonomously across global teams.

Benefits

• Salesforce certification program with bonus opportunity.
• Co-working spaces and offices for collaboration.
• Team activities.
• Flexible PTO policy.
• Healthcare.
• Paid sick leave, parental leave, and volunteer days.