Salesforce Consultant Lead & Practice Mentor – LATAM

Customertimes Corp.; Argentina; Presencial; ARS 176.967.658 - 265.451.488; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation days

Medical insurance reimbursement

Public holidays

Udemy access

Professional development plan

Travel reimbursement

Descripción de la vacante

Customertimes Corp. is seeking a Salesforce Business Analyst / Consultant Lead to blend hands-on consulting with people leadership. You will guide business analysis and solution design for Salesforce implementations while serving as the Guild Lead for LATAM Salesforce Consultants.

About 80% of time is client-focused, with remaining time for mentoring, capability development, and practice growth. Location is LATAM, working with Architects, Delivery Managers, Sales, and Practice Leaders to deliver

Formación

• 7+ years of experience as a Salesforce Business Analyst, Functional Consultant, or Solution Consultant.
• Experience leading end-to-end Salesforce implementations in client-facing consulting roles.
• 2+ years mentoring or managing Salesforce consultants or business analysts.
• Strong experience with multiple Salesforce Clouds (Sales, Service, Experience, Marketing, CPQ, Field Service or Data Cloud).
• Proven ability to facilitate discovery workshops, business process analysis, and solution design.
• Strong pre-sales experience including workshops, estimations, proposals, and SOWs.
• Experience in IT consulting, outsourcing, or Salesforce partner environments.
• Experience managing distributed consulting teams or communities of practice.
• Experience with Salesforce AI, Agentforce, or AI-enabled solutions.
• Excellent communication, stakeholder management, facilitation, and coaching skills.
• Salesforce certifications (Administrator, Business Analyst, Sales Cloud, Service Cloud etc.).
• Professional proficiency in English.

Responsabilidades

• Lead discovery workshops, business analysis, and requirements gathering for Salesforce projects.
• Design scalable Salesforce solutions across multiple Clouds.
• Act as lead functional consultant on complex engagements.
• Collaborate with Architects, Developers, and Delivery teams through the lifecycle.
• Build trusted relationships with stakeholders and provide strategic consulting.
• Support strategic sales opportunities with customer discovery sessions and workshops.
• Contribute to solution design, effort estimations, proposals, and SOWs.
• Present Salesforce capabilities and recommended solutions to customers.
• Identify upsell and cross-sell opportunities within accounts.

Herramientas

Sales Cloud

Service Cloud

Experience Cloud

Marketing Cloud

CPQ

Field Service

Data Cloud

Descripción del empleo

Customertimes Corp. is seeking a Salesforce Business Analyst / Consultant Lead to blend hands-on consulting with people leadership. You will guide business analysis and solution design for Salesforce implementations while serving as the Guild Lead for LATAM Salesforce Consultants.

About 80% of time is client-focused, with remaining time for mentoring, capability development, and practice growth. Location is LATAM, working with Architects, Delivery Managers, Sales, and Practice Leaders to deliver