Saas Production Support Lead: Sql & Azure

Won; Quilmes; Remote; ARS 92,724,000 - 139,086,000; Full time

Benefits offered by this job

Medical coverage for employee and 가족

Snack card

Additional vacation days

Life insurance

Performance bonus

Job summary

Won in Buenos Aires, Argentina, is seeking a Field Support Manager to deliver advanced technical support for the PTx product line. The role is remote with frequent travel to customers and dealers, coordinating with R&D on new product launches.

You will lead dealer training, assist at trade shows, and create PTx publications while coordinating field visits with Product Support as needed.

Qualifications

• Bachelor's degree in Agricultural Systems Technology, Agronomy or related field.
• 3+ years of industry experience supporting Precision Ag equipment or 5+ years related product support.
• Familiarity with agriculture and field operations.

Responsibilities

• Provide technical support to growers and dealers, including installation, field operation, and equipment breakdowns.
• Respond to support requests through field calls and online ticketing, including after-hours rotation.
• Conduct on-site training events at dealer and customer locations and AGCO PTx facilities.
• Collaborate with R&D on product issues, future needs, and go-to-market activities for new product launches.
• Develop and deliver projects focused on customer experience, process improvement, and training effectiveness.

Skills

Time management

Problem solving

Communication

Public speaking

Education

Bachelor's degree in Agricultural Systems Technology, Agronomy or related field

Job description

Field Support Manager

Location: Buenos Aires, AR

Brand: PTx

Workplace Type: Remote

Employment Duration: Permanent

Job Description: The Field Support Manager is responsible for delivering exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications. This role will coordinate with Product Support to make field visits when required.

Impact

• Provide technical support to growers and dealers, including installation, field operation, and equipment breakdowns.
• Respond to support requests through field calls and the online ticketing system, including after-hours rotation.
• Conduct on-site training events at dealer and customer locations and AGCO PTx facilities.
• Collaborate with R&D on product issues, future needs, and go-to-market activities for new product launches.
• Develop and deliver projects focused on customer experience, process improvement, and training effectiveness.

Experience and Qualifications

• Bachelor's degree in Agricultural Systems Technology, Agronomy and related field.
• 3+ years of industry experience supporting Precision Ag equipment or 5+ years related industry product support experience.
• Familiarity and experience in agriculture.
• Strong time management and problem-solving skills, adaptability, self-motivation, and the ability to communicate effectively and present to large groups.
• Valid driver's license and availability to travel frequently.

Benefits

• Medical coverage for employee and family.
• Snack card.
• Additional vacation days.
• Life insurance.
• Performance bonus.

Workplace

The professional will operate in Argentina (travelling is required).

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.