Field Support Manager

AGCO Corporation; Municipio de Rincón de los Sauces; On-site; ARS 1,200,000 - 1,900,000; Full time

Benefits offered by this job

Medical coverage for employee andamily

Snack card

Additional vacation days

Life insurance

Performance bonus

Job summary

AGCO Corporation seeks a Field Support Manager to deliver exceptional technical support for the PTx product line, coordinating dealer training and field visits. The role involves collaboration with R&D for new launches and coordinating with product support on field visits.

The position requires a Bachelor's in an agricultural field and 3+ years in Precision Ag equipment support, with frequent travel and strong communication skills to train dealers and end-users.

Qualifications

• Degree in relevant agricultural field required.
• 3+ years of industry experience in Precision Ag equipment or 5+ years in related product support.
• Familiarity with agriculture and ability to travel frequently.
• Strong communication and presentation skills and time management.

Responsibilities

• Provide technical support to growers and dealers, including installation and field operation.
• Respond to support requests through field calls and ticketing system, including after-hours rotation.
• Conduct on-site training events at dealer and customer locations and AGCO PTx facilities.
• Collaborate with R&D on product issues and future needs for new launches.
• Develop and deliver projects focused on customer experience, process improvement, and training effectiveness.

Skills

Time management

Problem solving

Adaptability

Self-motivation

Communication

Public speaking

Education

Bachelor's degree in Agricultural Systems Technology

Agronomy or related field

Job description

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world.

The Field Support Manager is responsible for delivering exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications. This role will coordinate with Product Support to make field visits when required.

Your Impact

• Provide technical support to growers and dealers, including installation, field operation, and equipment breakdowns.
• Respond to support requests through field calls and the online ticketing system, including after-hours rotation.
• Conduct on-site training events at dealer and customer locations and AGCO PTx facilities
• Collaborate with R&D on product issues, future needs, and go-to-market activities for new product launches.
• Develop and deliver projects focused on customer experience, process improvement, and training effectiveness.

Your Experience And Qualifications

• Bachelor's degree in Agricultural Systems Technology, Agronomy and related field
• 3+ years of industry experience supporting Precision Ag equipment or 5+ years related industry product support experience
• Familiarity and experience in agriculture
• Strong time management and problem-solving skills, adaptability, self-motivation, and the ability to communicate effectively and present to large groups
• Valid driver’s license and availability to travel frequently

Your Benefits

• Medical coverage for employee and family
• Snack cardAdditional vacation days
• Life insurance
• Performance bonus

Your Workplace

The professional will operate in Argentina (travelling is required)

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.