Retail IT Partner, Argentina — Field & Projects Lead

Puma Energy; Buenos Aires; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Puma Energy seeks a seasoned IT liaison for Retail in Argentina. You will connect business stakeholders, station operations, and local vendors with Regional/Global IT, translating needs into actionable requirements and maintaining visibility on priorities and risks.

Regular site visits, UAT support, and go-live readiness will be part of your responsibilities, ensuring operations run smoothly in real conditions. English proficiency and strong communication are essential.

Formación

• University degree in Information Systems, Computer Science, Engineering, Business Administration or related field.
• 5+ years in IT roles combining business/application analysis, IT operations, service delivery or project coordination, ideally across multiple physical sites.
• Experience gathering requirements, coordinating vendors/technical teams, and participating in implementations, UAT or production stabilization.
• Working knowledge of ITSM concepts (Incident, Change, Problem Management); ITIL certification a plus.
• Experience in Retail, Energy, Oil & Gas, logistics or other multi-site operations is preferred, with exposure to POS, site systems, loyalty or fleet platforms a plus.
• Proficiency in English.
• Strong communication, organization and follow-up discipline; able to escal…

Responsabilidades

• Understand processes and translate requirements into clear functional requirements for Regional IT and vendors.
• Facilitate meetings and workshops to align requirements and priorities.
• Build functional knowledge of the local Retail IT application landscape and coordinate training for key users.
• Coordinate local workstreams for projects, enhancements and change requests, tracking milestones and risks.
• Coordinate day-to-day activities with local vendors and Regional/Global IT, tracking SLAs and deliverables.
• Support scope definition and prioritization of new initiatives, escalating blockers and driving ownership across teams.
• Maintain close contact with station operators to support issue analysis, pilots, testing and validation.
• Participate in UAT, pilots and post-implementation validation.
• Support go-live preparation and stabilization, identifying improvement opportunities from operational trends.
• Act as the local escalation point for incidents, ensuring clear ownership and timely communication.
• Monitor service quality and report trends to the Regional Retail IT team.

Conocimientos

Strong communication

Organization skills

Follow-up discipline

Proficiency in English

ITSM knowledge

ITIL awareness

Vendor coordination

UAT / production support

Educación

Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration or related field

Descripción del empleo

Puma Energy seeks a seasoned IT liaison for Retail in Argentina. You will connect business stakeholders, station operations, and local vendors with Regional/Global IT, translating needs into actionable requirements and maintaining visibility on priorities and risks.

Regular site visits, UAT support, and go-live readiness will be part of your responsibilities, ensuring operations run smoothly in real conditions. English proficiency and strong communication are essential.