Retail IT Business Partner

Puma Energy; Buenos Aires; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Puma Energy seeks a seasoned IT liaison for Retail in Argentina. You will connect business stakeholders, station operations, and local vendors with Regional/Global IT, translating needs into actionable requirements and maintaining visibility on priorities and risks.

Regular site visits, UAT support, and go-live readiness will be part of your responsibilities, ensuring operations run smoothly in real conditions. English proficiency and strong communication are essential.

Formación

• University degree in Information Systems, Computer Science, Engineering, Business Administration or related field.
• 5+ years in IT roles combining business/application analysis, IT operations, service delivery or project coordination, ideally across multiple physical sites.
• Experience gathering requirements, coordinating vendors/technical teams, and participating in implementations, UAT or production stabilization.
• Working knowledge of ITSM concepts (Incident, Change, Problem Management); ITIL certification a plus.
• Experience in Retail, Energy, Oil & Gas, logistics or other multi-site operations is preferred, with exposure to POS, site systems, loyalty or fleet platforms a plus.
• Proficiency in English.
• Strong communication, organization and follow-up discipline; able to escal…

Responsabilidades

• Understand processes and translate requirements into clear functional requirements for Regional IT and vendors.
• Facilitate meetings and workshops to align requirements and priorities.
• Build functional knowledge of the local Retail IT application landscape and coordinate training for key users.
• Coordinate local workstreams for projects, enhancements and change requests, tracking milestones and risks.
• Coordinate day-to-day activities with local vendors and Regional/Global IT, tracking SLAs and deliverables.
• Support scope definition and prioritization of new initiatives, escalating blockers and driving ownership across teams.
• Maintain close contact with station operators to support issue analysis, pilots, testing and validation.
• Participate in UAT, pilots and post-implementation validation.
• Support go-live preparation and stabilization, identifying improvement opportunities from operational trends.
• Act as the local escalation point for incidents, ensuring clear ownership and timely communication.
• Monitor service quality and report trends to the Regional Retail IT team.

Conocimientos

Strong communication

Organization skills

Follow-up discipline

Proficiency in English

ITSM knowledge

ITIL awareness

Vendor coordination

UAT / production support

Educación

Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration or related field

Descripción del empleo

Main Purpose

Act as the primary local IT point of contact for Retail in Argentina, connecting business stakeholders, station operations, local vendors and Regional/Global IT teams. Translate local needs into clear IT requirements and actions, ensuring disciplined follow-up and visibility on priorities, risks and progress. Maintain a hands-on, field-oriented approach, with regular visits to operational sites to validate solutions in real conditions.

Key Responsibilities

Business Partnership & Functional Analysis

Work with business users and station operators to understand processes, pain points and improvement opportunities, translating them into clear functional requirements for Regional IT and vendors. Facilitate meetings and workshops to align requirements and priorities, and keep stakeholders informed on IT activities, decisions and next steps. Build strong functional knowledge of the local Retail IT application landscape and coordinate training for key users.

Project, Initiative & Vendor Coordination

Coordinate local workstreams for projects, enhancements and change requests, following Regional PMO practices, with structured follow-up of milestones, risks and actions through to closure. Coordinate day-to-day activities with local vendors and Regional/Global IT, tracking commitments, SLAs and deliverables. Support scope definition and prioritization of new initiatives, escalating blockers and driving ownership across teams without direct authority.

Field Engagement, Testing & Implementation

Maintain close contact with station operators and visit sites as needed to support issue analysis, pilots, testing and change validation in real operating conditions. Participate in UAT, pilots and post-implementation validation, capturing and following up on issues and feedback. Support go-live preparation and stabilization, identifying improvement opportunities from operational trends.

Operational IT Ownership & Service Continuity

Act as the local escalation point for incidents requiring deeper analysis or business coordination, ensuring clear ownership and timely communication. Support incident, change and problem-management processes per Puma IT policies, monitoring service quality and recurring issues. Maintain an updated view of local IT solutions and dependencies, proactively identifying risks and reporting trends to the Regional Retail IT team.

Knowledge and abilities

• University degree in Information Systems, Computer Science, Engineering, Business Administration or related field.
• 5+ years in IT roles combining business/application analysis, IT operations, service delivery or project coordination, ideally across multiple physical sites.
• Experience gathering requirements, coordinating vendors/technical teams, and participating in implementations, UAT or production stabilization.
• Working knowledge of ITSM concepts (Incident, Change, Problem Management); ITIL certification a plus.
• Experience in Retail, Energy, Oil & Gas, logistics or other multi-site operations is preferred, with exposure to POS, site systems, loyalty or fleet platforms a plus.
• Proficiency in English.
• Strong communication, organization and follow-up discipline; able to escal…