Retail IT Business Partner

Trafigura; Tandil; Presencial; ARS 135.820.000 - 181.094.000; Jornada completa

Descripción de la vacante

Trafigura is seeking a hands-on Retail IT liaison in Argentina to serve as the local IT contact for station operators, vendors and regional/global IT teams. You will translate on-site needs into clear IT requirements, monitor progress, and validate solutions in real operating conditions.

You will travel to nearby stations, support UAT and go-live activities, and escalate issues with disciplined follow-up. Strong business analysis, stakeholder management and cross-team collaboration are essential.

Formación

• University degree in Information Systems, CS, Engineering or related field.
• 5+ years in IT roles combining business analysis, IT operations or project coordination.
• Experience gathering requirements and coordinating vendors/technical teams.
• Exposure to POS, site systems, loyalty or fleet platforms a plus.
• Proficient in English; strong communication and stakeholder management.

Responsabilidades

• Understand processes and translate them into functional requirements for regional IT and vendors.
• Facilitate meetings/workshops to align requirements and priorities with stakeholders.
• Coordinate local workstreams for projects and change requests with milestone tracking.
• Coordinate day-to-day activities with local vendors and regional/global IT; track SLAs.
• Support go-live preparation, testing (UAT) and post-implementation validation.
• Act as local escalation point for incidents; support IT incident, change and problem management.
• Maintain updated view of local IT solutions and report trends to regional IT team.

Conocimientos

Stakeholder management

Business analysis

Vendor coordination

IT operations

UAT/testing

Educación

Bachelor's degree in Information Systems/Computer Science/Engineering

Herramientas

ITIL

ITSM

Descripción del empleo

Main Purpose:

Act as the primary local IT point of contact for Retail in Argentina, connecting business stakeholders, station operations, local vendors and Regional/Global IT teams. Translate local needs into clear IT requirements and actions, ensuring disciplined follow-up and visibility on priorities, risks and progress. Maintain a hands-on, field-oriented approach, with regular visits to operational sites to validate solutions in real conditions.

Key Responsibilities:

Business Partnership & Functional Analysis

• Work with business users and station operators to understand processes, pain points and improvement opportunities, translating them into clear functional requirements for Regional IT and vendors.


• Facilitate meetings and workshops to align requirements and priorities, and keep stakeholders informed on IT activities, decisions and next steps.


• Build strong functional knowledge of the local Retail IT application landscape and coordinate training for key users.

Project, Initiative & Vendor Coordination

• Coordinate local workstreams for projects, enhancements and change requests, following Regional PMO practices, with structured follow-up of milestones, risks and actions through to closure.


• Coordinate day-to-day activities with local vendors and Regional/Global IT, tracking commitments, SLAs and deliverables.


• Support scope definition and prioritization of new initiatives, escalating blockers and driving ownership across teams without direct authority.

Field Engagement, Testing & Implementation

• Maintain close contact with station operators and visit sites as needed to support issue analysis, pilots, testing and change validation in real operating conditions.


• Participate in UAT, pilots and post-implementation validation, capturing and following up on issues and feedback.


• Support go-live preparation and stabilization, identifying improvement opportunities from operational trends.

Operational IT Ownership & Service Continuity

• Act as the local escalation point for incidents requiring deeper analysis or business coordination, ensuring clear ownership and timely communication.


• Support incident, change and problem-management processes per Puma IT policies, monitoring service quality and recurring issues.


• Maintain an updated view of local IT solutions and dependencies, proactively identifying risks and reporting trends to the Regional Retail IT team.

Knowledge and abilities:

• University degree in Information Systems, Computer Science, Engineering, Business Administration or related field.


• 5+ years in IT roles combining business/application analysis, IT operations, service delivery or project coordination, ideally across multiple physical sites.


• Experience gathering requirements, coordinating vendors/technical teams, and participating in implementations, UAT or production stabilization.


• Working knowledge of ITSM concepts (Incident, Change, Problem Management); ITIL certification a plus.


• Experience in Retail, Energy, Oil & Gas, logistics or other multi-site operations is preferred, with exposure to POS, site systems, loyalty or fleet platforms a plus.


• Proficiency in English.


• Strong communication, organization and follow-up discipline; able to elevate clearly and manage stakeholders without direct authority.


• Hands-on, field-oriented mindset, autonomous in local coordination while collaborating with remote Regional/Global teams.


• Own vehicle for regular visits to nearby stations (travel expenses covered for farther, scheduled visits).


• Ownership, execution discipline and proactive communication.


• Operational mindset with strong business/functional analysis skills.


• Coordination without authority and stakeholder management across business, vendors and IT.


• Problem solving, prioritization and adaptability in a fast-paced environment.