Retail Debt Collections Leader

Revolut; Argentina; On-site; ARS 3,906,000 - 8,370,000; Full time

Job summary

Revolut is seeking a Collections Manager to build and scale in-country debt collections processes for its retail portfolios. You will lead end‑to‑end collections, drive compliance with laws, and improve in‑house and external collection capabilities using analytics and modern technology.

The role focuses on developing strategies, documenting policies, and overseeing DCAs to meet SLAs, while continuously enhancing processes and performance across regions.

Qualifications

• 4+ years of debt collection and recoveries experience in retail bank, fintech, or DCA.
• Experience creating and documenting collections processes.
• Solid understanding of debt portfolio management, debt sales, and debt restructuring.
• Good knowledge of credit products.
• Knowledge of local debt collection laws and regulations.
• Performance and relationship management with third‑party service providers.
• Analytical mindset with excellent problem‑solving skills.
• Curiosity and drive to automate processes where possible.

Responsibilities

• Leading the development of a compliant and effective debt collections process.
• Ensuring the collections process is efficient and compliant with applicable laws.
• Owning and managing the end‑to‑end debt collections process for retail credit portfolios.
• Optimising in-house and outsourced collection capability with best‑in‑class contact and cure rates by using the latest technology, analytics, and strategic payment programs.
• Documenting policies and procedures for debt collection and recoveries.
• Developing collection strategies to optimise recoveries.
• Continuously improving collection processes, metrics, and tools.
• Selecting and overseeing debt collection agencies to ensure SLA adherence.

Skills

Debt collection

Process documentation

Analytical mindset

Regulatory knowledge

Stakeholder management

Job description

Revolut is seeking a Collections Manager to build and scale in-country debt collections processes for its retail portfolios. You will lead end‑to‑end collections, drive compliance with laws, and improve in‑house and external collection capabilities using analytics and modern technology.

The role focuses on developing strategies, documenting policies, and overseeing DCAs to meet SLAs, while continuously enhancing processes and performance across regions.