Collections Manager (Retail)

Revolut; Argentina; On-site; ARS 3,906,000 - 8,370,000; Full time

Job summary

Revolut is seeking a Collections Manager to build and scale in-country debt collections processes for its retail portfolios. You will lead end‑to‑end collections, drive compliance with laws, and improve in‑house and external collection capabilities using analytics and modern technology.

The role focuses on developing strategies, documenting policies, and overseeing DCAs to meet SLAs, while continuously enhancing processes and performance across regions.

Qualifications

• 4+ years of debt collection and recoveries experience in retail bank, fintech, or DCA.
• Experience creating and documenting collections processes.
• Solid understanding of debt portfolio management, debt sales, and debt restructuring.
• Good knowledge of credit products.
• Knowledge of local debt collection laws and regulations.
• Performance and relationship management with third‑party service providers.
• Analytical mindset with excellent problem‑solving skills.
• Curiosity and drive to automate processes where possible.

Responsibilities

• Leading the development of a compliant and effective debt collections process.
• Ensuring the collections process is efficient and compliant with applicable laws.
• Owning and managing the end‑to‑end debt collections process for retail credit portfolios.
• Optimising in-house and outsourced collection capability with best‑in‑class contact and cure rates by using the latest technology, analytics, and strategic payment programs.
• Documenting policies and procedures for debt collection and recoveries.
• Developing collection strategies to optimise recoveries.
• Continuously improving collection processes, metrics, and tools.
• Selecting and overseeing debt collection agencies to ensure SLA adherence.

Skills

Debt collection

Process documentation

Analytical mindset

Regulatory knowledge

Stakeholder management

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

The Credit team at Revolut creates and scales lending features that power global growth. They manage the entire product lifecycle, from backend systems to customer-facing experiences. By combining market insight, risk expertise, and technical precision, they deliver safe, forward-thinking solutions tailored to each region.

We're looking for a Collections Manager to build out our in-country processes and procedures. You'll also oversee continuous high performance of the team as we launch and scale features and services.

Up to shape what’s next in finance? Let’s get in touch.

What You’ll Be Doing

• Leading the development of a compliant and effective debt collections process
• Ensuring the collections process is efficient and compliant with applicable laws
• Owning and managing the end-to-end debt collections process for retail credit portfolios
• Optimising in-house and outsourced collection capability with best-in‑class contact and cure rates by using the latest technology, analytics, and strategic payment programs
• Documenting policies and procedures for debt collection and recoveries
• Developing collection strategies to optimise recoveries
• Continuously improving collection processes, metrics, and tools
• Selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherence

What You’ll Need

• 4+ years of experience in debt collection and recoveries in a retail bank, fintech, or DCA
• Experience creating and documenting collections processes
• A solid understanding of debt portfolio management, debt sales, and debt restructuring
• Good knowledge of credit products
• Knowledge of local debt collection laws and regulations
• Performance and relationship management skills with third‑party service providers
• A highly analytical mindset with excellent problem‑solving skills
• Curiosity and drive to identify and implement improvements to automate wherever possible

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard‑working team.

Important notice for candidates

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third‑party services or platforms for our recruitment.
• Always double‑check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process.

If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice