Renewals Manager

MBR Partners; Comisión de Fomento de Perú; Remote; ARS 153,735,000 - 199,855,000; Full time

Job summary

MBR Partners is seeking a commercially focused Renewals Manager to lead the software support renewal lifecycle across the Americas from a remote location. You will protect and grow recurring revenue, negotiate terms, and build long-term customer relationships in a fast-paced SaaS environment.

The role requires strong negotiation, CRM stewardship (Salesforce), and fluency in English (Spanish preferred). You will collaborate with Sales, Finance, Product and Customer Success to optimise renewal

Qualifications

• Significant experience in Renewals or related revenue roles.
• Experience managing software renewals or service agreements.
• Strong commercial negotiation skills.
• Understanding of SaaS business models.
• Knowledge of Salesforce Sales Cloud and reporting is preferred.

Responsibilities

• Own renewal pipeline across Americas and ensure on-time renewals.
• Engage customers ahead of renewal dates to discuss requirements.
• Lead renewal pricing negotiations and terms.
• Review SLAs, credits, penalties and contract exclusions.
• Identify upsell opportunities during renewals.
• Collaborate with Finance and Sales to resolve renewal discrepancies.
• Maintain Salesforce data quality and accurate renewal forecasts.
• Develop dashboards to track renewal performance and pipeline health.
• Collaborate with Account Management, Finance, Marketing, Product and Customer Success.
• Drive process improvements in renewal practices.

Skills

Salesforce Sales Cloud

English fluent

Spanish preferred

Renewals experience

Communication skills

Education

University degree in Business

Tools

Salesforce CRM

Job description

Our client is seeking a commercially focused Renewals Manager to join its Maintenance and Managed Services (MMS) team, taking ownership of the full software support renewal lifecycle across the Americas region. This is a remote position. The business provides a leading Centralised Signalling and Routing Control platform, supporting telecommunications operators as they transition from legacy TDM and SS7/C7 networks to modern IP, IMS, VoLTE and IPX environments.

This is a key, revenue-facing role responsible for protecting and growing recurring revenue, managing customer renewals, negotiating commercial agreements and strengthening long-term customer relationships. The Renewals Manager will act as a trusted advisor to customers and internal sales teams, working cross-functionally to maximise retention, identify growth opportunities and ensure renewals are completed on time and at full commercial value.

Main Responsibilities:

• Pipeline Ownership: Manage the software support renewal pipeline across the Americas, ensuring contracts are renewed on time and at full commercial value.
• Proactive Customer Engagement: Engage customers well ahead of renewal dates to discuss requirements, address concerns and demonstrate the ongoing value of the support services provided.
• Commercial Negotiation: Lead negotiations around renewal pricing, terms, support conditions and commercial agreements, protecting revenue while maintaining customer relationships.
• SLA & Contract Management: Review and interpret service-level agreements, service credits, penalty clauses, response and resolution commitments, and contractual exclusions. Ensure renewal terms are aligned with customer expectations and internal policies.
• Revenue Growth: Identify and pursue opportunities to upsell additional products and services as part of the renewal process.
• Issue Resolution: Work with Finance and Sales teams to resolve discrepancies relating to orders, pricing, contracts and renewal documentation.

2. Customer Retention & Relationship Management

• Act as a trusted commercial advisor to customers across the Americas, guiding ongoing support requirements and renewal options.
• Build strong customer relationships to maximise retention and minimise non-renewals.
• Monitor renewal rates, customer feedback and reasons for non-renewal, identifying trends and opportunities for improvement.
• Represent the voice of the customer internally, ensuring feedback is communicated to Product, Support and Customer Success teams.

3. CRM Management & Reporting

• Maintain oversight of Salesforce CRM data quality, ensuring accurate opportunity records, contract documentation and renewal information.
• Manage renewal opportunities and maintain accurate pipeline forecasts.
• Develop and maintain dashboards and reports to track renewal performance, revenue forecasts and pipeline health.
• Analyse renewal trends, conversion rates and commercial performance to identify risks and opportunities.

4. Cross-Functional Collaboration

• Work closely with regional Account Management and Sales teams to coordinate renewal activity and maintain strong customer relationships.
• Collaborate with Finance, Marketing, Product and Customer Success teams to ensure a consistent approach to customer retention and revenue growth.
• Support continuous improvements to renewal processes, commercial practices and reporting.

Qualifications & Experience:

• Significant experience in Renewals, Account Management, Sales Operations or a commercially focused customer-facing role.
• Experience managing software support renewals, recurring revenue contracts or service agreements.
• Strong commercial negotiation skills, with the ability to manage pricing, contractual terms and customer expectations.
• Good understanding of SaaS business models, software support services and customer retention strategies.
• Strong working knowledge of Salesforce Sales Cloud, including automation tools, Flows, Reports and Dashboards.
• University or college degree in Business or a related discipline.
• Fluency in English is essential.
• Spanish fluency is strongly preferred, supporting customers across Latin America, including Mexico, Colombia, Chile, Argentina and Uruguay.
• Experience within the telecommunications industry would be advantageous.

Personal Attributes:

• Excellent communication, negotiation and influencing skills, with the ability to build trust and persuade customers while maintaining integrity.
• Strong sense of ownership, urgency and accountability.
• Commercially minded, analytical and highly attentive to detail.
• High levels of accuracy, organisation and financial discipline.
• Proactive, action-oriented and results-driven.
• Able to build effective relationships across multiple teams and stakeholder groups.
• Adaptable and comfortable working in a dynamic, fast-paced environment.
• A collaborative and humble team player with strong leadership qualities.
• Curious, motivated and committed to continuous improvement.

Disclaimer: Please ignore the salary levels mentioned on the job board - they are flexible depending on the person.