Remote VP of Client Services — Grow US Accounts to $20M+

Nortal; Tandil; Remote; ARS 184,857,000 - 277,286,000; Full time

Benefits offered by this job

Competitive USD salary

Full remote work with LATAM coworking

Paid time off under country rules

National holidays

Sick leave

Health/well-being refundable credit

Birthday day off

Job summary

Nortal is seeking a VP of Client Services to own and grow our US client portfolio by 10–15%+ annually. You’ll lead a team of Customer Success Managers, cultivate executive relationships, and own revenue forecasts and margins across key accounts.

This fully remote role embraces autonomy, travel to the United States as needed, and collaboration with LATAM delivery teams to ensure high-quality outcomes for our US clients, while you build relationships with executives, map organizations, and drive

Qualifications

• 5+ years in client services leadership at a technology company (IT services, software engineering services, or digital consulting).
• Proven track record growing existing client portfolios with revenue ownership.
• Experience leading a team and managing US enterprise clients from LATAM or nearshore delivery.

Responsibilities

• Grow the US portfolio to $20M+ annual revenue per account and lead renewals, extensions, and rate negotiations.
• Lead, coach, and grow a team of CSMs to hit account growth targets; set and review goals monthly.
• Build trusted relationships with client executives and map client organizations to expand network and referrals.
• Protect service quality by coordinating with Delivery and Technology and conducting quarterly business reviews.
• Own the portfolio's revenue forecast and monitor margins; collaborate with Finance on forecasting, budget, and pricing.

Skills

Client services

Team leadership

Revenue targets

US enterprise clients

English communication

Job description

Nortal is seeking a VP of Client Services to own and grow our US client portfolio by 10–15%+ annually. You’ll lead a team of Customer Success Managers, cultivate executive relationships, and own revenue forecasts and margins across key accounts.

This fully remote role embraces autonomy, travel to the United States as needed, and collaboration with LATAM delivery teams to ensure high-quality outcomes for our US clients, while you build relationships with executives, map organizations, and drive