Remote VoIP/PBX Lead Engineer

Bluelightconsulting; Municipio de Rincón de los Sauces; Remote; ARS 31,403,000 - 37,615,000; Full time

Job summary

PetDesk offers an ecosystem of top‑tier client engagement solutions for the pet healthcare and services communities, enhancing communication, service quality, and client retention.

With its cutting‑edge solutions, we support more than 10,000 veterinary clinics and over 400 grooming facilities, and serve over 20 million pet parents worldwide. This 100% remote contract position focuses on complex VoIP, SIP, and PBX issues for multi‑site clients.

Qualifications

• 3+ years experience in workshop support / stores / procurement functions.
• Computer skills (MS Office, AutoCAD desirable).

Responsibilities

• Diagnose and resolve SIP/VoIP connectivity issues across multiple client tickets daily.
• Administer and troubleshoot PBX systems at call-flow and trunk configuration levels.
• Remotely diagnose network-level issues at client sites with router/firewall checks.
• Provision and configure IP phones for client accounts (Yealink, Grandstream, Polycom).
• Manage and resolve client-facing tickets daily with SLA adherence.

Skills

Workshop support experience

Procurement functions

MS Office

AutoCAD

Tools

AutoCAD

Job description

PetDesk offers an ecosystem of top‑tier client engagement solutions for the pet healthcare and services communities, enhancing communication, service quality, and client retention.

With its cutting‑edge solutions, we support more than 10,000 veterinary clinics and over 400 grooming facilities, and serve over 20 million pet parents worldwide. This 100% remote contract position focuses on complex VoIP, SIP, and PBX issues for multi‑site clients.