Remote Virtual Assistant — Customer Success & Admin

Decentralized Masters; Buenos Aires; Remote; ARS 18,191,000 - 36,381,000; Full time

Benefits offered by this job

Competitive salary package

Full time

Unlimited PTO

Team off-sites

Fully Remote with global team

Job summary

Decentralized Masters is seeking a proactive Virtual Assistant/Administrative support professional to join a fully remote, globally-minded team. You will manage emails, support onboarding, organize webinars, and assist project managers with Circle.so access and dashboards.

A strong customer-service background and proficiency with Google Suite and Excel are essential. Ideal candidates are native or professional-level English speakers located in South America, with experience in DeFi or crypto

Qualifications

• Submit resume in ENGLISH.
• Native English speaker (or at least professional level).
• Must be located in South America.
• Proven experience as a Virtual Assistant or relevant role.
• Customer Service experience is a must.
• Familiarity with DeFi or Crypto an added advantage.
• Excellent experience with word-processing software and spreadsheets (Google Suite, MS Excel).
• Previous working experience with Circle an added advantage.
• Knowledge of online calendars and scheduling (Google Calendar).
• Excellent phone, email and instant messaging communication skills.
• Excellent time management skills.
• Solid organizational skills.
• High school diploma; additional qualifications as an Administrator or Executive Assistant are a plus.

Responsibilities

• Manage emails and communications
• Handle customer query escalations
• Assist with refund requests and documentation
• Draft reports and presentations
• Maintain clear and consistent communication with customers
• Perform general administrative duties
• Support customer onboarding
• Organize webinars, set up Zoom calls, and assist in chat during live sessions
• Support project managers with Circle.so content uploads, access management, and member gating
• Update and maintain Excel dashboards

Skills

Native English speaker

Customer service

Time management

Organizational skills

Communication

Education

High school diploma

Tools

Google Suite

MS Excel

Google Calendar

Circle.so

Zoom

Job description

Decentralized Masters is seeking a proactive Virtual Assistant/Administrative support professional to join a fully remote, globally-minded team. You will manage emails, support onboarding, organize webinars, and assist project managers with Circle.so access and dashboards.

A strong customer-service background and proficiency with Google Suite and Excel are essential. Ideal candidates are native or professional-level English speakers located in South America, with experience in DeFi or crypto