Remote US Tax & Accounting Support Specialist (Level 2)

Pavago; Buenos Aires; Remote; ARS 77,270,000 - 131,359,000; Full time

Job summary

Pavago is seeking an experienced Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine accounting judgment and strong communication, with the ability to independently investigate and resolve issues.

This remote position in Argentina offers coverage during US business hours. You will work with proprietary platforms and AI-assisted workflows and interface with clients via Zendesk and scheduled calls.

Qualifications

• Professional accounting experience with exposure to US accounting and taxation.
• Ability to handle complex tax and accounting inquiries.
• Strong written and verbal English communication.

Responsibilities

• Provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, and filing status questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and improve workflows and knowledge resources.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Skills

US accounting

Tax knowledge

English proficiency

Analytical skills

Problem solving

Zendesk experience

Excel or Sheets

Payroll knowledge

Tools

QuickBooks

Excel/Sheets

Zendesk

Job description

Pavago is seeking an experienced Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine accounting judgment and strong communication, with the ability to independently investigate and resolve issues.

This remote position in Argentina offers coverage during US business hours. You will work with proprietary platforms and AI-assisted workflows and interface with clients via Zendesk and scheduled calls.