Remote US Tax & Accounting Specialist - Level 2 (CPA/EA)

Pavago; Santa Fe Capital; Remote; ARS 100,451,000 - 139,086,000; Full time

Job summary

Pavago is seeking a Level 2 Tax & Accounting Support Specialist to provide expert US accounting, tax, bookkeeping, and payroll support from a remote Argentina base. The role requires strong accounting judgment and the ability to resolve complex inquiries with minimal guidance.

The position covers 8:00 AM–8:00 PM ET with schedules overlapping US business hours. Candidates should have CPA/EA background or US tax experience and excellent English communication.

Qualifications

• Professional accounting experience, US accounting and taxation preferred.
• Excellent written and verbal English communication.
• Ability to explain complex topics to non-technical customers.
• Experience handling tax notices and payroll inquiries.
• Strong analytical and problem-solving skills.
• Ability to learn proprietary platforms and AI-assisted workflows.
• Experience with QuickBooks or similar software.

Responsibilities

• Provide Level 2 support for US accounting, tax, bookkeeping, and payroll.
• Investigate escalated tickets and resolve issues.
• Review and troubleshoot bookkeeping discrepancies and reconciliations.
• Communicate findings via Zendesk, email, and scheduled calls.
• Document resolutions and maintain customer records.
• Identify recurring issues and suggest workflow improvements.
• Adapt to new internal systems as the client shifts away from Zendesk.

Skills

Accounting

Taxation

English

Analytical

Troubleshooting

Documentation

Problem solving

Communication

Education

CPA or EA certification

EA preferred

Big Four background

QuickBooks certification

Tools

QuickBooks

Excel/Sheets

Zendesk

Slack

Payroll software

Job description

Pavago is seeking a Level 2 Tax & Accounting Support Specialist to provide expert US accounting, tax, bookkeeping, and payroll support from a remote Argentina base. The role requires strong accounting judgment and the ability to resolve complex inquiries with minimal guidance.

The position covers 8:00 AM–8:00 PM ET with schedules overlapping US business hours. Candidates should have CPA/EA background or US tax experience and excellent English communication.