Remote US Tax & Accounting—Level 2 Specialist

Iqvia Llc; Tandil; Remote; ARS 69,543,000 - 100,451,000; Full time

Job summary

IQVIA LLC is seeking an experienced accounting professional to deliver specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment and the ability to investigate and resolve issues independently.

The candidate should have strong accounting and tax expertise and excellent English communication skills. Schedule includes 8:00 AM–8:00 PM ET coverage with shifts overlapping US business hours, across a

Qualifications

• Professional accounting experience with US accounting/tax.
• Strong knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries and tax notices.
• Excellent written and verbal English communication.
• Ability to explain accounting/tax topics to nontechnical customers.
• Comfortable in fast-paced, tech-driven environment with evolving workflows.
• Ability to learn proprietary platforms and AI workflows.

Responsibilities

• Provide Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies and transactions.
• Assist customers with tax-related questions, notices, and filing questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate findings via Zendesk, email, and phone support.
• Independently investigate issues and identify root causes.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and suggest workflow improvements.
• Learn new internal systems as clients move from Zendesk.
• Work with proprietary platforms and AI-assisted workflows.

Skills

Accounting experience

US tax knowledge

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem-solving

Explain complex topics

Learning new systems

Education

CPA

EA certification

Big Four background

International CPA

Tools

QuickBooks

Excel/Sheets

Zendesk

Slack

Payroll software

Job description

IQVIA LLC is seeking an experienced accounting professional to deliver specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment and the ability to investigate and resolve issues independently.

The candidate should have strong accounting and tax expertise and excellent English communication skills. Schedule includes 8:00 AM–8:00 PM ET coverage with shifts overlapping US business hours, across a