Remote Telecom Circuit Delivery Specialist

CommandLink; Argentina; Presencial; ARS 59.633.848 - 89.450.772; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Room to grow

Flexible time off

Referral bonuses

Fun events

Descripción de la vacante

Command|Link is seeking a Circuit Delivery Coordinator for its 100% remote Service Delivery team. You will manage third-party resources, review orders, and ensure timely delivery with quality standards across internet, voice, and SDWAN services.

You will collaborate with project managers, vendors, and internal teams, prioritizing workloads and driving necessary escalations to meet customer expectations. Strong communication and organizational skills are essential.

Formación

• 1+ years in the telecommunications industry.
• Internet circuit ordering with carriers preferred.
• VOIP experience strongly recommended.
• Ability to document dependencies and priorities clearly.
• Experience managing escalations independently.
• Adaptability to dynamic environments.
• Strong interpersonal, verbal, and written communication skills.
• Excellent customer service and soft skills.
• Analytical and problem-solving abilities.
• Project management and organizational skills.
• High integrity and ethical conduct.
• Team player with a passion for success.
• Proficiency in Microsoft Office and PC applications.

Responsabilidades

• Support assigned project managers and the PM team in provisioning of new orders to business customers for internet, voice, and SDWAN services.
• Process carrier orders including new services, upgrades, moves, changes, and disconnects.
• Ordering Voice Services including Phones & Porting Numbers.
• Request & Manage Dispatches.
• Manage third-party resources to ensure timely delivery of orders meeting quality standards.
• Communicate regularly with project managers, providing updates throughout the delivery cycle.
• Prioritize and manage daily workload effectively.
• Drive escalations to achieve results and liaise for customer or carrier orders.
• Ensure timely communication with customers, vendors, sales teams, and peers.
• Status large project installations, update order status accurately.
• Take on additional responsibilities to support team success.

Conocimientos

Telecom industry

Project management

VOIP experience

Documentation

Escalation management

Communication skills

Team player

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

Command|Link is seeking a Circuit Delivery Coordinator for its 100% remote Service Delivery team. You will manage third-party resources, review orders, and ensure timely delivery with quality standards across internet, voice, and SDWAN services.

You will collaborate with project managers, vendors, and internal teams, prioritizing workloads and driving necessary escalations to meet customer expectations. Strong communication and organizational skills are essential.