Remote T3 Support Engineer — Backend & SQL Expert

SupportYourApp; Municipio de Rincón de los Sauces; Remote; ARS 90,873,000 - 136,310,000; Full time

Benefits offered by this job

Home office

Remote from EU

USD compensation

Referral rewards

No time-tracking

Job summary

SupportYourApp is seeking a T3 Support Engineer to join a global, multilingual team and troubleshoot complex issues across databases, APIs, and applications. You will work with backend systems, write queries, and implement safe fixes while documenting findings for engineering escalation.

The role emphasizes strong English communication, customer focus, and familiarity with cloud services like AWS. A fully remote option from the EU is available alongside a supportive, learning-driven culture.

Qualifications

• 3+ years in technical support, SRE, or engineering.
• Proven customer-facing experience in technical support.
• Excellent written and spoken English (C1).
• Strong SQL and production-relational database skills.
• Familiarity with AWS or other cloud services and monitoring tools.
• Ability to document findings clearly and escalate when needed.
• Strong analytical thinking and problem-solving skills.
• Ability to work remotely, with reliable home office setup.

Responsibilities

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations;
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs;
• Analyze logs, error traces, and metrics to identify root causes;
• Query production databases (read-only) to validate data-related issues;
• Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches;
• Escalate complex issues to Engineering with clear documentation and findings;
• Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes;
• Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations;
• Maintain deep understanding of client solutions and meet KPI.

Skills

English proficiency

Technical support

SRE experience

SQL skills

Cloud knowledge (AWS)

Customer-facing

Troubleshooting

Tools

AWS

Sentry

Grafana

GraphQL

Job description

SupportYourApp is seeking a T3 Support Engineer to join a global, multilingual team and troubleshoot complex issues across databases, APIs, and applications. You will work with backend systems, write queries, and implement safe fixes while documenting findings for engineering escalation.

The role emphasizes strong English communication, customer focus, and familiarity with cloud services like AWS. A fully remote option from the EU is available alongside a supportive, learning-driven culture.