Remote Support Agent

Janie; Ciudad de Mendoza; A distancia; ARS 1.000.000 - 1.400.000; Jornada completa

Descripción de la vacante

Janie in Argentina is seeking an L3 Technical Support Engineer to provide specialized assistance for enterprise-level MFT solutions and critical data transfers. You will build new workflows, update existing systems, and support time-sensitive operations across multiple stakeholders.

Responsibilities include diagnosing complex issues, analyzing large-scale architecture, and coordinating with POS and IT teams to ensure timely resolution. Training and process improvement may be part of your role.

Responsabilidades

• Using client applications and tools, and adapt to client processes.
• Understanding large scale architecture and communicate with different responsible parties.
• Researching and identifying solutions to software/hardware issues.
• Diagnosing and troubleshooting technical issues including.
• Connecting to POS stores /clearing cache data/ pulling out logs/ uploading logs to SharePoint.
• Filling xml templates to send cache requests.
• Tracking computer system issues through to resolution, within agreed time limits.
• Properly escalating unresolved issues

Descripción del empleo

The Role

We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. Will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which includes the build-out of new workflows, as well as updates and support/repairs of existing critical, time sensitive internal and B-2-B data transfers.

Responsibilities

Using client applications and tools, and adapt to client processes.

Understanding large scale architecture and communicate with different responsible parties.

Researching and identifying solutions to software/hardware issues.

Diagnosing and troubleshooting technical issues including.

Connecting to POS stores /clearing cache data/ pulling out logs/ uploading logs to SharePoint.

Filling xml templates to send cache requests.

Tracking computer system issues through to resolution, within agreed time limits.

Properly escalating unresolved issues