Remote SaaS Support Engineer — Customer Experience

Zinier; Rosario; Remote; ARS 63,611,000 - 99,961,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding & training

Growth opportunities

Job summary

Prometeo Talent has partnered with a fast-growing SaaS company transforming the construction permitting industry to recruit a Customer Support Representative for a 100% remote role. You will be the first point of contact for customers across the U.S.

and LATAM, handling permit filings, account management, and platform usage with a focus on clear communication and ownership. Ideal candidates bring at least 2 years of phone-based customer service in English, strong Excel skills, and familiarity

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and comfort working with spreadsheets.
• Experience with GoHighLevel, HubSpot, or similar CRM platforms is a plus.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English fluency

Phone support

Excel spreadsheets

CRM experience

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent has partnered with a fast-growing SaaS company transforming the construction permitting industry to recruit a Customer Support Representative for a 100% remote role. You will be the first point of contact for customers across the U.S.

and LATAM, handling permit filings, account management, and platform usage with a focus on clear communication and ownership. Ideal candidates bring at least 2 years of phone-based customer service in English, strong Excel skills, and familiarity