Remote Permitting Support Specialist — Saas

Travel With Jess-Costa Rica; Quilmes; Remote; ARS 600,000 - 800,000; Full time

Job summary

Travel With Jess-Costa Rica is seeking an Account Support Specialist in the Legal field to provide high-quality technical and operational support to clients and users. The role focuses on supporting accounts based in North America and ensuring a professional, responsive service experience.

The position requires strong communication, attention to detail, and the ability to manage multiple client requests in a fast-paced B2B environment, with on-site attendance in Colegiales three days a week.

Qualifications

• Strong communication skills and attention to detail.
• Good technical aptitude and ability to manage multiple client requests in a fast-paced B2B environment.

Responsibilities

• Account Support & Communication: Interacts by phone or email to consult with and advise clients on workflow and VDR processes.
• Provides first-line technical and operational support to clients and users across the VDR platform.
• Nurtures and develops effective and positive client relationships.
• Anticipates and manages clients' needs effectively.
• Acts as the main point of contact for multiple client engagements.
• Platform Support & Training: Helps users navigate the VDR platform and supports key workflows, including user access and document management.

Skills

Strong communication

Attention to detail

Technical aptitude

B2B environment

Job description

Account Support Specialist Legal field ()

The Account Support Specialist is responsible for providing high-quality technical and operational support to clients and users. This role will support accounts based in North America.

The Account Support Specialist helps users navigate the VDR platform, resolves support queries, assists with client training, supports key VDR workflows, and ensures a professional, responsive, and accurate service experience.

The role requires strong communication skills, attention to detail, good technical aptitude, and the ability to manage multiple client requests in a fast-paced B2B environment.

Specifications

On-site position (3 days a week mandatory attendance, from our offices in Colegiales)

Your Responsibilities

Account Support & Communication:

Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.

Provides first-line technical and operational support to clients and users across the VDR platform.

Nurtures and develops effective and positive relationships with clients.

Anticipates and manages clients' needs effectively.

Acts as the main point of contact and assumes responsibility for multiple client engagements.

Platform Support & Training

Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management,