B2B Client Support & Platform Trainer

TransPerfect Translations International; Buenos Aires; Hybrid; ARS 64,569,000 - 95,316,000; Full time

Job summary

TransPerfect Life Sciences in Buenos Aires is seeking an Account Support Executive to deliver high-quality technical and operational support to clients using our VDR platform. You will navigate workflows, train clients, and coordinate with internal teams across regions.

Required are a bachelor's degree, 2+ years in a B2B setting, and native English with excellent communication. The role is on-site three days weekly, 11 am–8 pm, and focuses on accuracy, responsiveness, and strong client

Qualifications

• Bachelor’s degree or equivalent.
• Minimum of 2 years in a B2B environment.
• Native English fluency with excellent written and verbal communication.
• Capable of multi-tasking and meeting strict deadlines.
• Comfortable speaking on 1:1 calls to diverse B2B customers.
• Tech-savvy with ability to adapt to new tools. Training provided.

Responsibilities

• Independently consult with clients by phone or email on workflows and VDR processes.
• Provide first-line technical and operational support to clients and users.
• Nurture and develop positive client relationships and manage multiple engagements.
• Help users navigate the VDR platform and support key workflows and training.
• Investigate issues, gather details, and escalate as needed.
• Monitor progress and ensure deliverables are accurate and timely.
• Maintain documentation for job tracking, billing, and client interactions.

Skills

Native English

Excellent communication

Multitasking

Attention to detail

Client relationship mgmt

Team player

Resilience

Education

Bachelor’s degree or equivalent

Tools

VDR platform

CRM tools

Job description

The Account Support Executive is responsible for providing high-quality technical and operational support to clients and users. This role will support accounts based in North America.

The Account Support Executive helps users navigate the VDR platform, resolves support queries, assists with client training, supports key VDR workflows, and ensures a professional, responsive, and accurate service experience.

The role requires strong communication skills, attention to detail, good technical aptitude, and the ability to manage multiple client requests in a fast-paced B2B environment.

Specifications

• On-site position (3 days a week mandatory attendance, from our offices in Colegiales)

• Schedule: 11 am - 8 pm

Your Responsibilities

Account Support & Communication:

• Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.

• Provides first-line technical and operational support to clients and users across the VDR platform.

• Nurtures and develops effective and positive relationships with clients.

• Anticipates and manages clients' needs effectively.

• Acts as the main point of contact and assumes responsibility for multiple client engagements.

Platform Support & Training

• Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management, Q&A, reporting, and other VDR processes.

• Manages and hosts online client training sessions.

• Investigates user issues, gathers the required details, and escalates technical matters internally where needed.

Delivery & Internal Coordination

• Monitors progress and ensures deliverables for the client are accurate and timely.

• Works closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines.

• Follows all applicable Best Practice and Workflow procedures.

Documentation & Administration

• Ensures proper documentation for job tracking and billing information is current and accurate.

• Maintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements.

• Performs additional duties as reasonably requested.

Your Profile

• Bachelor’s degree or equivalent

• Minimum of 2 years of experience in a B2B environment.

• Native-level English fluency, with excellent written and verbal communication skills.

• Capable of multi-tasking, working under pressure, and meeting strict deadlines.

• Comfortable speaking on 1:1 calls to a wide range of B2B customers.

• Highly motivated team player with excellent communication and interpersonal skills.

• Resilient with a positive can-do attitude.

• Exceptional attention to detail, accuracy, and active listening skills.

• Willing to grow, develop, and continually learn new skills.

• Tech-savvy with the ability to adapt to new software and tools. Training will be provided.

• Previous experience in a technology, software, or IT company is beneficial but not required.

In order to apply, please submit your CV in English