Client Success & Platform Support Specialist (VDR)

Manatal-264; Quilmes; Remote; ARS 600,000 - 900,000; Full time

Job summary

Manatal-264 in Argentina is seeking an Account Support Specialist in the Legal field to provide high-quality technical and operational support for clients and users of the VDR platform. This role focuses on onboarding, issue resolution, and training to ensure smooth workflows.

The position is on-site with three days per week at our Colegiales offices; you will handle inquiries by phone or email, support access controls, document management, and user permissions while building strong client

Responsibilities

• Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.
• Provides first-line technical and operational support to clients and users across the VDR platform.
• Nurtures and develops effective and positive relationships with clients.
• Anticipates and manages clients' needs effectively.
• Acts as the main point of contact and assumes responsibility for multiple client engagements.
• Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management.

Job description

Manatal-264 in Argentina is seeking an Account Support Specialist in the Legal field to provide high-quality technical and operational support for clients and users of the VDR platform. This role focuses on onboarding, issue resolution, and training to ensure smooth workflows.

The position is on-site with three days per week at our Colegiales offices; you will handle inquiries by phone or email, support access controls, document management, and user permissions while building strong client