Account Support Executive Legal field ()

TransPerfect; Buenos Aires; Presencial; ARS 30.614.000 - 40.818.000; Jornada completa

Descripción de la vacante

TransPerfect is seeking an Account Support Executive to provide high-quality technical and operational client support for North American accounts. You will help users navigate the VDR platform, resolve queries, and deliver training sessions while maintaining accurate records and timely deliverables.

The role requires strong communication, attention to detail, and the ability to manage multiple client requests in a fast-paced B2B environment.

Formación

• Bachelor’s degree or equivalent.
• Minimum 2 years in a B2B environment.
• Native-level English fluency with excellent written and verbal communication.
• Capable of multi-tasking, working under pressure, and meeting deadlines.
• Comfortable speaking on 1:1 calls to a wide range of B2B customers.
• Highly motivated team player with excellent communication and interpersonal skills.
• Tech-savvy with the ability to learn new software and tools.

Responsabilidades

• Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.
• Provides first-line technical and operational support to clients and users across the VDR platform.
• Nurtures and develops effective and positive relationships with clients.
• Anticipates and manages clients' needs effectively.
• Acts as the main point of contact and assumes responsibility for multiple client engagements.
• Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management, Q&A, reporting, and other VDR processes.
• Manages and hosts online client training sessions.
• Investigates user issues, gathers the required details, and escalates technical matters internally where needed.
• Monitors progress and ensures deliverables for the client are accurate and timely.
• Works closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines.
• Follows all applicable Best Practice and Workflow procedures.
• Ensures proper documentation for job tracking and billing information is current and accurate.
• Maintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements.
• Performs additional duties as reasonably requested.

Conocimientos

Native-level English

Communication skills

Multitasking

Attention to detail

Interpersonal skills

Tech-savvy

B2B experience

Educación

Bachelor’s degree or equivalent

Herramientas

VDR platform

Descripción del empleo

The Account Support Executive is responsible for providing high-quality technical and operational support to clients and users. This role will support accounts based in North America.

The Account Support Executive helps users navigate the VDR platform, resolves support queries, assists with client training, supports key VDR workflows, and ensures a professional, responsive, and accurate service experience.

The role requires strong communication skills, attention to detail, good technical aptitude, and the ability to manage multiple client requests in a fast-paced B2B environment.

Specifications

• On-site position (3 days a week mandatory attendance, from our offices in Colegiales)
• Schedule: 11 am - 8 pm

Your Responsibilities

Account Support & Communication:

• Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.
• Provides first-line technical and operational support to clients and users across the VDR platform.
• Nurtures and develops effective and positive relationships with clients.
• Anticipates and manages clients' needs effectively.
• Acts as the main point of contact and assumes responsibility for multiple client engagements.

Platform Support & Training

• Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management, Q&A, reporting, and other VDR processes.
• Manages and hosts online client training sessions.
• Investigates user issues, gathers the required details, and escalates technical matters internally where needed.

Delivery & Internal Coordination

• Monitors progress and ensures deliverables for the client are accurate and timely.
• Works closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines.
• Follows all applicable Best Practice and Workflow procedures.

Documentation & Administration

• Ensures proper documentation for job tracking and billing information is current and accurate.
• Maintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements.
• Performs additional duties as reasonably requested.

Your Profile

• Bachelor’s degree or equivalent
• Minimum of 2 years of experience in a B2B environment.
• Native-level English fluency, with excellent written and verbal communication skills.
• Capable of multi-tasking, working under pressure, and meeting strict deadlines.
• Comfortable speaking on 1:1 calls to a wide range of B2B customers.
• Highly motivated team player with excellent communication and interpersonal skills.
• Resilient with a positive can-do attitude.
• Exceptional attention to detail, accuracy, and active listening skills.
• Willing to grow, develop, and continually learn new skills.
• Tech-savvy with the ability to adapt to new software and tools. Training will be provided.
• Previous experience in a technology, software, or IT company is beneficial but not required.