Remote Travel Concierge & Support Specialist

Manatal-264; Quilmes; Remote; ARS 600,000 - 900,000; Full time

Job summary

Manatal-264 in Argentina is seeking an Account Support Specialist in the Legal field to provide high-quality technical and operational support for clients and users of the VDR platform. This role focuses on onboarding, issue resolution, and training to ensure smooth workflows.

The position is on-site with three days per week at our Colegiales offices; you will handle inquiries by phone or email, support access controls, document management, and user permissions while building strong client

Responsibilities

• Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.
• Provides first-line technical and operational support to clients and users across the VDR platform.
• Nurtures and develops effective and positive relationships with clients.
• Anticipates and manages clients' needs effectively.
• Acts as the main point of contact and assumes responsibility for multiple client engagements.
• Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management.

Job description

Account Support Specialist Legal field ()

The Account Support Specialist is responsible for providing high-quality technical and operational support to clients and users. This role will support accounts based in North America.

The Account Support Specialist helps users navigate the VDR platform, resolves support queries, assists with client training, supports key VDR workflows, and ensures a professional, responsive, and accurate service experience.

The role requires strong communication skills, attention to detail, good technical aptitude, and the ability to manage multiple client requests in a fast-paced B2B environment.

Specifications

On-site position (3 days a week mandatory attendance, from our offices in Colegiales)

Your Responsibilities

Account Support & Communication:

Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.

Provides first-line technical and operational support to clients and users across the VDR platform.

Nurtures and develops effective and positive relationships with clients.

Anticipates and manages clients' needs effectively.

Acts as the main point of contact and assumes responsibility for multiple client engagements.

Platform Support & Training

Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management,