Remote Patient Support Specialist

Teem; Argentina; Teletrabalho; ARS 33 805 000 - 54 088 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid in USD

Remote work from Argentina

Training & development

Experience with U.S. healthcare

Resumo da oferta

Teem is seeking a Customer Support Representative for a 100% remote position open to candidates in Argentina. You will be the first point of contact for patients, handling communications, scheduling appointments, and supporting day-to-day operations for U.S.-based medical practices.

The role requires 1–2 years in customer service or front desk work, C1-level English, empathy, and the ability to manage high call volumes using CRM systems, Microsoft 365, and scheduling software.

Qualificações

• 1–2 years of experience in customer service, call center, or front desk roles.
• C1-level English proficiency or higher for daily communication with U.S.-based patients and healthcare providers.
• Proficiency with CRM systems, Microsoft 365, and scheduling software.
• Reliable internet and a quiet, professional home workspace.

Responsabilidades

• Handle high volumes of inbound and outbound calls with professionalism and empathy.
• Respond to patient inquiries via phone, email, voicemail, and social media.
• Resolve patient concerns and elevate complex issues when needed.
• Collaborate with U.S.-based healthcare teams to manage scheduling and inquiries.
• Schedule, confirm, and reschedule patient appointments using digital tools.
• Monitor daily appointment flow and coordinate with providers to maintain timely schedules.
• Make outbound calls to engage potential new patients and follow up on marketing inquiries.

Conhecimentos

Customer service

Call center experience

Empathy

Emotional intelligence

Patient-focused

English proficiency

Clear communication

Ferramentas

CRM systems

Microsoft 365

Scheduling software

Descrição da oferta de emprego

Teem is seeking a Customer Support Representative for a 100% remote position open to candidates in Argentina. You will be the first point of contact for patients, handling communications, scheduling appointments, and supporting day-to-day operations for U.S.-based medical practices.

The role requires 1–2 years in customer service or front desk work, C1-level English, empathy, and the ability to manage high call volumes using CRM systems, Microsoft 365, and scheduling software.