Customer Support Representative - 100% Remoto | Pago en USD

Teem; Argentina; Remote; ARS 33,805,000 - 54,088,000; Full time

Benefits offered by this job

Paid in USD

Remote work from Argentina

Training & development

Experience with U.S. healthcare

Job summary

Teem is seeking a Customer Support Representative for a 100% remote position open to candidates in Argentina. You will be the first point of contact for patients, handling communications, scheduling appointments, and supporting day-to-day operations for U.S.-based medical practices.

The role requires 1–2 years in customer service or front desk work, C1-level English, empathy, and the ability to manage high call volumes using CRM systems, Microsoft 365, and scheduling software.

Qualifications

• 1–2 years of experience in customer service, call center, or front desk roles.
• C1-level English proficiency or higher for daily communication with U.S.-based patients and healthcare providers.
• Proficiency with CRM systems, Microsoft 365, and scheduling software.
• Reliable internet and a quiet, professional home workspace.

Responsibilities

• Handle high volumes of inbound and outbound calls with professionalism and empathy.
• Respond to patient inquiries via phone, email, voicemail, and social media.
• Resolve patient concerns and elevate complex issues when needed.
• Collaborate with U.S.-based healthcare teams to manage scheduling and inquiries.
• Schedule, confirm, and reschedule patient appointments using digital tools.
• Monitor daily appointment flow and coordinate with providers to maintain timely schedules.
• Make outbound calls to engage potential new patients and follow up on marketing inquiries.

Skills

Customer service

Call center experience

Empathy

Emotional intelligence

Patient-focused

English proficiency

Clear communication

Tools

CRM systems

Microsoft 365

Scheduling software

Job description

This is a fully remote position open to candidates based in Argentina.

About Teem

Teem partners with healthcare practices across the U.S. to manage their front and back-office operations so providers can focus on delivering exceptional patient care. As a Customer Support Representative, you'll be the first point of contact for patients, handling communications, scheduling appointments, and supporting the day-to-day operations of U.S.-based medical practices.

What You'll Do

Patient Communication & Call Management

• Handle high volumes of inbound and outbound calls with professionalism and empathy
• Respond to patient inquiries via phone, email, voicemail, and social media
• Resolve patient concerns and elevate complex issues when needed
• Collaborate with U.S.-based healthcare teams to manage scheduling and inquiries

Scheduling & Coordination

• Schedule, confirm, and reschedule patient appointments using digital tools
• Monitor daily appointment flow to ensure smooth operations
• Coordinate with healthcare providers to maintain timely, organized schedules
• Make outbound calls to engage potential new patients
• Follow up on marketing inquiries and campaign leads with a friendly, consultative approach

Administrative Support

• Maintain accurate digital records of patient interactions and appointments
• Assist with invoicing, insurance documentation, and CRM updates
• Support day-to-day administrative tasks as needed

What We're Looking For

• 1-2 years of experience in customer service, call center, or front desk roles
• C1-level English proficiency or above, this role requires clear, professional, and fluent communication with U.S.-based patients and healthcare providers on a daily basis
• Empathy, emotional intelligence, and a patient-focused mindset
• Comfortable managing high call volumes and multitasking in a fast-paced environment
• Proficient with CRM systems, Microsoft 365, and scheduling software
• Reliable internet connection and a quiet, professional home workspace
• Healthcare experience is a plus but not required
• Paid in U.S. dollars
• 100% remote, work from anywhere in Argentina
• Ongoing training and professional development
• Build real experience working with U.S. healthcare organizations