Remote Operations Manager - 3PL & Fulfillment

Tidal; Buenos Aires; Remote; ARS 47,054,000 - 56,361,000; Full time

Job summary

Tidal is hiring an Operations Manager to oversee 3PL operations for a growing DTC home textiles brand. You will manage inbound receiving, reconcile shipments, and ensure on-time fulfillment.

This role requires coordinating with the 3PL, suppliers, and internal teams to maintain high accuracy and timely delivery. Reporting to Ops leadership, you will develop weekly dashboards, own SOPs, and drive improvement projects across Shopify, Deposco, and analytics workflows.

Qualifications

• 4+ years in operations, fulfillment, logistics, or supply chain for a 3PL-fed brand.
• Hands-on experience holding a 3PL accountable to SLAs and KPIs.
• Direct experience with inbound receiving, ASNs, and reconciling receipts against PO.

Responsibilities

• Manage day-to-day communication with 3PL partner and monitor order flow.
• Track 3PL performance against SLAs for accuracy, ship time, inventory, returns.
• Create inbound shipments in Deposco and reconcile receipts against PO/SKU.
• Own fulfillment of personalized DTC orders and improve turnaround times.
• Protect inventory accuracy through cycle counts and root-cause analysis.
• Audit vendor invoices and negotiate corrections and credits.
• Build weekly/monthly KPI dashboards for Ops leadership.
• Maintain SOP library and lead Shopify/Deposco/Asana improvements.

Skills

English proficiency

Operations management

3PL KPI management

Data storytelling

Tools

Deposco (WMS/OMS)

Shopify

Asana

Google Sheets

Microsoft Excel

Small parcel carrier portals

Slack

Google Workspace

Job description

Tidal is hiring an Operations Manager to oversee 3PL operations for a growing DTC home textiles brand. You will manage inbound receiving, reconcile shipments, and ensure on-time fulfillment.

This role requires coordinating with the 3PL, suppliers, and internal teams to maintain high accuracy and timely delivery. Reporting to Ops leadership, you will develop weekly dashboards, own SOPs, and drive improvement projects across Shopify, Deposco, and analytics workflows.