Remote Luxury Customer Support Specialist

Virtustant; Argentina; Remote; ARS 12,530,000 - 25,059,000; Full time

Job summary

Virtustant is seeking a professional, articulate Remote Customer Support Assistant to be the primary contact for clients, handling inbound calls and guiding them through the intake process.

You will assist clients when the automated system cannot, ensuring a luxury customer experience for homeowners and professionals. Strong English communication and a quiet, reliable workspace are essential.

Qualifications

• Polished, respectful, and professional communication.
• Fluent in English.
• Excellent organizational skills.
• Detail-oriented.
• Reliable computer.
• Stable internet connection.
• Quiet workspace.

Responsibilities

• Handle inbound phone calls.
• Answer customer questions using scripts.
• Provide exceptional service.
• Guide clients in taking and sending photos and short videos.
• Help clients whose questions go beyond automated responses.
• Escalate technical or high-level questions to management.
• Provide clear, professional communication in English.

Skills

Communication

English fluency

Organizational skills

Detail-oriented

Reliable computer

Stable internet

Quiet workspace

Tools

Phone system

Chat system

AI system

Job description

Virtustant is seeking a professional, articulate Remote Customer Support Assistant to be the primary contact for clients, handling inbound calls and guiding them through the intake process.

You will assist clients when the automated system cannot, ensuring a luxury customer experience for homeowners and professionals. Strong English communication and a quiet, reliable workspace are essential.