Remote Luxury Concierge Lead | Elite Travel & Service Ops

Ascend; Santiago del Estero; Remote; ARS 137,543,000 - 183,391,000; Full time

Job summary

Ascend is seeking a Concierge Manager to lead luxury travel operations remotely. You will own shift-level operations across Client Service, Ticketing, and Trip Fulfillment, guiding a high-performance team to deliver fast, accurate, and polished service for senior clients.

You will shape processes, drive customer satisfaction, and collaborate with global colleagues to scale operations as the company grows. This is a remote leadership role with international impact.

Responsibilities

• Own shift-level operations across three core functions: Client Service, Ticketing, Trip Fulfillment.
• Lead a small team and ensure fast, accurate, polished service for luxury travel requests.
• Collaborate with cross-functional teams to improve processes and elevate client experience.

Job description

Ascend is seeking a Concierge Manager to lead luxury travel operations remotely. You will own shift-level operations across Client Service, Ticketing, and Trip Fulfillment, guiding a high-performance team to deliver fast, accurate, and polished service for senior clients.

You will shape processes, drive customer satisfaction, and collaborate with global colleagues to scale operations as the company grows. This is a remote leadership role with international impact.