Remote Luxury Concierge Manager

FlyFlat; Santiago del Estero; Remote; ARS 101,415,000 - 169,024,000; Full time

Benefits offered by this job

Remote-first

Job summary

Ascend is seeking a Concierge Manager to lead luxury travel operations remotely. You will oversee Client Service, Ticketing, and Trip Fulfillment, managing Team Leads and ensuring five-star service, SLA adherence, and data accuracy across shifts.

You bring 4+ years in luxury travel or high-touch service, 2+ years in leadership, Sabre GDS proficiency, and a data-driven mindset. The role offers remote-first work, global collaboration, and performance-based incentives with USD compensation.

Qualifications

• 4+ years in luxury travel, hospitality, or high-touch service operations.
• 2+ years in a leadership or management role.
• Strong Sabre GDS proficiency: fare rules, complex routing, and ticketing.

Responsibilities

• Lead and develop your team with direct, specific feedback to build leadership confidence.
• Own shift operations with real-time decisions and clear priorities.
• Deliver end-to-end client experiences, including VIP handling and proactive updates.
• Drive process excellence with documented improvements and data-driven decisions.
• Collaborate with Product, Operations, and Leadership to scale Ascend globally.

Skills

Luxury travel

Hospitality

High-touch service

Leadership

Sabre GDS

Data-driven

Communication

Composure

Tools

Asana

Periskope

Stripe

Job description

Ascend is seeking a Concierge Manager to lead luxury travel operations remotely. You will oversee Client Service, Ticketing, and Trip Fulfillment, managing Team Leads and ensuring five-star service, SLA adherence, and data accuracy across shifts.

You bring 4+ years in luxury travel or high-touch service, 2+ years in leadership, Sabre GDS proficiency, and a data-driven mindset. The role offers remote-first work, global collaboration, and performance-based incentives with USD compensation.