Concierge Manager Position - Latin America (Remote)

Ascend; Santiago del Estero; À distance; ARS 137 543 000 - 183 391 000; Plein temps

Résumé du poste

Ascend is seeking a Concierge Manager to lead luxury travel operations remotely. You will own shift-level operations across Client Service, Ticketing, and Trip Fulfillment, guiding a high-performance team to deliver fast, accurate, and polished service for senior clients.

You will shape processes, drive customer satisfaction, and collaborate with global colleagues to scale operations as the company grows. This is a remote leadership role with international impact.

Responsabilités

• Own shift-level operations across three core functions: Client Service, Ticketing, Trip Fulfillment.
• Lead a small team and ensure fast, accurate, polished service for luxury travel requests.
• Collaborate with cross-functional teams to improve processes and elevate client experience.

Description du poste

Concierge Manager | Remote | Luxury Travel Leadership About Ascend

Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp.

We have grown from 12 to 60+ people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world.

Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time.

The Role

We are looking for an experienced luxury service leader who wants to build world-class operations and grow their impact at a fast-moving company.

As Concierge Manager, you own shift-level operations across three core functions: Client Service, Ticketing, Trip Fulfillment. You lead Team