Remote Life Sciences App Support Specialist (L2/L3, GxP)

Avenga; Buenos Aires; Híbrido; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Avenga seeks an Application Support & Maintenance specialist in Argentina (100% Remote) to strengthen our global delivery team supporting manufacturing, packaging, and supply chain operations.

You will provide advanced L2/L3 application support, manage deployment packages, resolve complex incidents, and maintain validated systems under strict GxP standards, collaborating with global stakeholders and IT teams.

Formación

• 3+ years of experience in pharma/Life Sciences manufacturing environments.
• Advanced to fluent English communication for global collaboration.
• Experience with MES, Serialization/Track & Trace, Label Management, Barcode Tracking or SCM control.
• Solid knowledge of GxP regulations, GDP, and CSV lifecycle principles.
• Strong background with Windows Server 2016+ and SQL Server 2016+ with query analysis.
• Experience administering middleware and application servers and handling interfaces (XML, SOAP UI, REST).
• ITIL/ServiceNow experience in incident/problem/change management.
• Bachelor's degree in a technical field and 5+ years IT experience.
• Advanced English for collaboration with international stakeholders.

Responsabilidades

• Deliver reliable IT services across deployment, operations, maintenance, and continuous improvement.
• Deploy application packages from vendors through Change Management processes.
• Troubleshoot and resolve P1-P4 incidents and perform RCA.
• Execute database queries, data fixes, and configuration changes to support shop-floor operations.
• Maintain systems in a validated GxP state with CSV documentation.
• Coordinate with infrastructure, vendors, and stakeholders to resolve interface dependencies.
• Ensure accurate ticket tracking and documentation in ServiceNow.

Conocimientos

English (C1/C2)

Pharma/Life Sciences

MES/Track & Trace

GxP/CSV/GDP

Windows Server & SQL

Middleware (JBoss/Tomcat/IIS)

XML/SOAP/REST

ITIL/ServiceNow

Bachelor's degree + 5+ yrs IT

Educación

Bachelor's degree in CS/IS/Engineering

Herramientas

Rockwell Automation FactoryTalk ProductionCentre

MES PharmSuite

Kubernetes

Docker/Containers

Cloud solutions (AWS/Azure)

PowerShell

Bash

Python

Descripción del empleo

Avenga seeks an Application Support & Maintenance specialist in Argentina (100% Remote) to strengthen our global delivery team supporting manufacturing, packaging, and supply chain operations.

You will provide advanced L2/L3 application support, manage deployment packages, resolve complex incidents, and maintain validated systems under strict GxP standards, collaborating with global stakeholders and IT teams.