Remote Junior IT Support Analyst — First-Line & Automation

Howard; Buenos Aires; Remote; ARS 36,381,000 - 63,667,000; Full time

Benefits offered by this job

Remote work from anywhere

Quarterly bonus

PTO + 10 national holidays

Performance reviews

Real growth opportunities

Job summary

Howard is seeking a hands-on Systems Support Analyst to own the first line of response, triage tickets as they arrive, and route issues to the right humans. You'll work with our IT Operations Manager and grow into configuration and automation tasks while embracing AI tools to speed troubleshooting.

You’ll support Google Workspace, Slack, JSM, Notion, QBO, Ramp, Payra, Stripe, and related client operations platforms.

Qualifications

• 1–2 years hands-on helpdesk or IT support experience.
• Experience with a ticketing system; JSM preferred.
• Working knowledge of Google Workspace.
• Strong written and spoken English.
• Able to work independently and take initiative.
• Reliable internet and a solid remote work setup.
• Comfortable using AI tools as part of how you work.

Responsibilities

• Triage and resolve incoming tickets across queues; apply priority and category.
• Serve as the first point of contact via portal or email intake.
• Handle first-line troubleshooting: accounts, Google Workspace, Slack, VPN, hardware/software issues.
• Provide tier-one support across client platforms (QBO, Ramp, Payra, Stripe); escalate complex items.
• Follow escalation policy and route issues to IT Systems Manager when needed.
• Assist onboarding/offboarding tasks generated by automation.
• Maintain clear ticket documentation and contribute to KB articles.

Skills

English proficiency

Independent initiative

Remote work setup

Tools

Jira Service Management

Google Workspace

Notion

Slack

Job description

Howard is seeking a hands-on Systems Support Analyst to own the first line of response, triage tickets as they arrive, and route issues to the right humans. You'll work with our IT Operations Manager and grow into configuration and automation tasks while embracing AI tools to speed troubleshooting.

You’ll support Google Workspace, Slack, JSM, Notion, QBO, Ramp, Payra, Stripe, and related client operations platforms.