Remote IT Operations Analyst - Cloud & Security

Sezzle; Argentina; Remote; ARS 24,686,988 - 32,915,984; Full time

Job summary

Sezzle is seeking an IT Operations Analyst to join our Colombia team. You will manage device inventory, Google Workspace administration, MDM, and provide end-user IT support in a fast-paced environment.

You’ll work with Jira and enterprise security practices, handling on-call duties and audits while helping scale IT operations across the organization. Fluent English and 2–6 years of experience are required; Claude or similar AI tools are a plus.

Qualifications

• Applicants must be fluent in English.
• Experience between 2 - 6 years.
• Comfort with Claude or equivalent LLM tools.
• Cloud productivity suite administration and macOS device management experience.
• IT service management platforms with ticket automation and workflows.

Responsibilities

• Be the main IT Operations contact for device inventory management in Colombia.
• Respond to ITSD tickets in Jira from start to finish.
• Maintain Jira backlog items and proactive IT operations initiatives.
• Maintain security awareness and communicate IT changes to the engineering team.
• Provision hardware/software requests, with on-call and after-hours duties.
• Conduct onboarding training and termination processing for new hires.
• Support IT audit activities on access control history and software vendor audits.

Skills

English fluency

Team player

Agile experience

AI tools (Claude)

Communication

Tools

Jira

Google Workspace

MDM

Enterprise Windows mgmt

macOS management

Endpoint security

Job description

Sezzle is seeking an IT Operations Analyst to join our Colombia team. You will manage device inventory, Google Workspace administration, MDM, and provide end-user IT support in a fast-paced environment.

You’ll work with Jira and enterprise security practices, handling on-call duties and audits while helping scale IT operations across the organization. Fluent English and 2–6 years of experience are required; Claude or similar AI tools are a plus.