Remote Healthcare Partnerships & Growth Manager

Convoy Finance; Buenos Aires; Remote; ARS 122,988,000 - 169,108,000; Full time

Benefits offered by this job

Flexible work environment

Competitive compensation

Career growth opportunities

Job summary

Proofpoint is seeking an experienced Manager, Product Support to lead a team of Information Security Product Support Engineers. This role focuses on delivering exceptional customer service to large enterprise customers, coordinating cross-functional resources, and driving high-quality outcomes across case queues, escalations, and metrics.

You will hire, onboard, coach, and develop engineers, ensuring a productive environment with strong retention and customer focus.

Qualifications

• 2+ years owning hospital and healthcare-site relationships.
• Experience working with education-healthcare partnerships.
• Experience using CRM to manage pipelines.

Responsibilities

• Manage portfolio of hospital and imaging-site partnerships.
• Run a consistent outreach cadence of calls, meetings, and emails.
• Lead partner check-ins to secure commitments and clear next steps.
• Support student placements and program questions.
• Reactivate dormant sites and expand partnerships.
• Maintain accurate CRM records and provide weekly leadership updates.

Skills

Interpersonal skills

Leadership

CRM proficiency

English fluency

Multitasking

Cross-functional teamwork

Education

BS Degree in a technical curriculum or equivalent

Tools

CRM software

Job description

Proofpoint is seeking an experienced Manager, Product Support to lead a team of Information Security Product Support Engineers. This role focuses on delivering exceptional customer service to large enterprise customers, coordinating cross-functional resources, and driving high-quality outcomes across case queues, escalations, and metrics.

You will hire, onboard, coach, and develop engineers, ensuring a productive environment with strong retention and customer focus.