Remote Guest Experience & Customer Support Specialist

Celebrity Cruises; Córdoba; Remote; ARS 60,959,000 - 83,818,000; Full time

Benefits offered by this job

Work from home

Competitive compensation

Training and professional development

Supportive team environment

Job summary

Celebrity Cruises is seeking a friendly Customer Service Representative for a remote role. You will handle inquiries across phone, email, chat, and more, delivering accurate information about products, policies, and services.

The position emphasizes a professional, helpful attitude and strong problem-solving abilities. The role involves assisting with reservations, changes, cancellations, and general questions; you will coordinate with internal teams to resolve requests and maintain records with

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Customer service

Communication skills

Multilingual

Remote work

CRM systems

Education

High school diploma or equivalent

Tools

CRM Systems

Job description

Celebrity Cruises is seeking a friendly Customer Service Representative for a remote role. You will handle inquiries across phone, email, chat, and more, delivering accurate information about products, policies, and services.

The position emphasizes a professional, helpful attitude and strong problem-solving abilities. The role involves assisting with reservations, changes, cancellations, and general questions; you will coordinate with internal teams to resolve requests and maintain records with