Guest Relations Officer: Premium Shipboard Hospitality

Celebrity Cruises; Buenos Aires; Presencial; ARS 45 476 000 - 90 952 000; Tempo integral

Resumo da oferta

Celebrity Cruises is seeking a Junior Guest Relations Officer to act as the liaison between guests and hotel/marine departments, ensuring a seamless and premium service experience onboard. You will anticipate guest needs, own guest interactions and uphold the ship’s service standards.

Qualifications include 2–3 years of front desk/receptionist experience in a 4- or 5-star hotel, with English fluency and conversational ability in Spanish, Portuguese, Italian, French or German.

Qualificações

• Outstanding hospitality, communication and organizational skills.
• Effective decision-making abilities.
• Keen attention to detail in guest interactions.

Responsabilidades

• Maintains professionalism and emergency preparedness in stateroom services.
• Responds to escalated guest concerns in a courteous, professional manner.
• Tracks guest metrics such as counts, call volume and sentiment.
• Manages inventory, program access and maintenance needs for guest areas.
• Leads by example with calm composure and upholds service philosophy.

Conhecimentos

Hospitality

Communication

Organizational skills

Decision-making

Attention to detail

Descrição da oferta de emprego

Celebrity Cruises is seeking a Junior Guest Relations Officer to act as the liaison between guests and hotel/marine departments, ensuring a seamless and premium service experience onboard. You will anticipate guest needs, own guest interactions and uphold the ship’s service standards.

Qualifications include 2–3 years of front desk/receptionist experience in a 4- or 5-star hotel, with English fluency and conversational ability in Spanish, Portuguese, Italian, French or German.