Remote Genesys L1 Support Engineer – Datacenter & Network

Smartrecruiters, Inc.; Buenos Aires; Remote; ARS 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Flexible medical

Life insurance

Retirement options

Volunteer programs

Job summary

Oracle is seeking an experienced Datacenter Operations professional in Buenos Aires to manage break/fix, hardware maintenance, and network configuration tasks in a fast-paced environment. You will mentor technicians and ensure adherence to SOPs/MOPs while supporting high availability and security.

You’ll lead collaboration with project teams and vendors, monitor SLAs, and drive continuous improvement through problem solving and documentation.

Responsibilities

• Identifies opportunities for others to work with servers and main hardware to ensure lifecycle performance.
• Guides technicians on maintenance of power distribution units and hardware replacement without disturbing critical infrastructure.
• Validates cabling and network connectivity to ensure devices are connected and error-free.
• Monitors tickets and escalates trends within SLAs, documenting resolutions for future reference.
• Ensures SOPs/MOPs compliance and site rules when performing tasks at data center or customer sites.
• Leads collaboration with vendors to test and validate installations and coordinate site utility requirements.

Job description

Oracle is seeking an experienced Datacenter Operations professional in Buenos Aires to manage break/fix, hardware maintenance, and network configuration tasks in a fast-paced environment. You will mentor technicians and ensure adherence to SOPs/MOPs while supporting high availability and security.

You’ll lead collaboration with project teams and vendors, monitor SLAs, and drive continuous improvement through problem solving and documentation.