L1 Data Center Support Engineer - Genesys & Network

Smartrecruiters, Inc.; Buenos Aires; On-site; ARS 900,000 - 1,500,000; Full time

Job summary

Oracle in Argentina seeks a Data Center Operations professional to identify opportunities for replacing or upgrading server components, validate cabling, and ensure reliable network connectivity and lifecycle performance.

You will mentor technicians, manage ticket queues, enforce SOPs and MOPs, and collaborate with cross‑functional teams to resolve resiliency risks, improve processes, and uphold safety and compliance in customer and office environments.

Qualifications

• Experience with data center hardware maintenance and server components.
• Ability to guide less experienced technicians and enforce safety procedures.
• Strong troubleshooting and collaboration across teams.

Responsibilities

• Identifies opportunities for others to replace or upgrade server components.
• Validates cabling and ensures connectivity.
• Monitors and assigns work in ticketing environments.
• Trains fix and repair techniques aligning with SOPs/MOPs.
• Ensures compliance with SOPs, MOPs, and site rules.

Skills

Server hardware

Networking

Ticketing systems

SOPs/MOPs

Mentoring

Tools

Ticketing system experience

Job description

Oracle in Argentina seeks a Data Center Operations professional to identify opportunities for replacing or upgrading server components, validate cabling, and ensure reliable network connectivity and lifecycle performance.

You will mentor technicians, manage ticket queues, enforce SOPs and MOPs, and collaborate with cross‑functional teams to resolve resiliency risks, improve processes, and uphold safety and compliance in customer and office environments.