Remote-First AI Support Team Lead — Automation

Improvado; Argentina; Remote; ARS 136,430,000 - 227,383,000; Full time

Benefits offered by this job

Remote-first environment

US holidays and additional days off

20 working days of PTO per year

Professional development reimbursement

Job summary

Improvado is a fast-growing AI-powered marketing data platform serving mid-market and enterprise teams. You will lead a small team of Analysts and own the automation and AI tooling that makes support fast, reliable, and scalable.

You'll design and ship AI agents, workflows, and tools, embed AI into everyday support work, and collaborate with Engineering, Product, and Customer Success to improve processes and tooling.

Qualifications

• A power user of LLMs, coding agents, and automation platforms.
• Hands-on scripting or automation experience (Python, APIs).
• Strong SQL and relational database skills.

Responsibilities

• Automation & AI Tooling: Build automations and AI agents to reduce manual support work.
• Process Building: Write playbooks and documentation, fix root causes.
• Advanced Troubleshooting: Investigate data pipeline issues and coach the team.
• Team Leadership: Lead Analysts, set priorities and manage escalations.
• Cross-Functional Collaboration: Work with Eng, Product, and CS on feedback and tooling.
• Continuous Tech Exploration: Test new AI models and tools and bring productive ones into production.

Skills

AI Builder

Automation Mindset

Database Proficiency

Radical Ownership

Leadership & Independence

Tech Enthusiast

Clear Communication

Tools

Claude Code

n8n

Make

Zapier

Job description

Improvado is a fast-growing AI-powered marketing data platform serving mid-market and enterprise teams. You will lead a small team of Analysts and own the automation and AI tooling that makes support fast, reliable, and scalable.

You'll design and ship AI agents, workflows, and tools, embed AI into everyday support work, and collaborate with Engineering, Product, and Customer Success to improve processes and tooling.