Remote Data Center Solutions Architect & PM

Pwc Argentina; La Pampa; Remote; ARS 1,200,000 - 1,800,000; Full time

Job summary

PwC Argentina is seeking a Technical Project Manager to own data center projects from remote. You will be the primary technical contact, guiding hardware deployment, cabling, power, and remote hands while keeping clients informed and projects on track.

Across budgeting, vendor coordination, and change control you will build SOPs and lead a small team of technicians and coordinators to deliver high-quality outcomes.

Qualifications

• 3+ years in datacenter operations or technical infrastructure.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs.
• Build long‑term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on‑site and remote-hands work: server rack/stack, hardware break‑fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client‑facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.

Skills

Server hardware

Structured cabling

Power distribution

Remote hands

ITSM tooling

Jira

ServiceNow

Vendor management

Team leadership

Technical communication

Tools

Jira

ServiceNow

Zendesk

Job description

PwC Argentina is seeking a Technical Project Manager to own data center projects from remote. You will be the primary technical contact, guiding hardware deployment, cabling, power, and remote hands while keeping clients informed and projects on track.

Across budgeting, vendor coordination, and change control you will build SOPs and lead a small team of technicians and coordinators to deliver high-quality outcomes.